During a recent study, customers were asked about their biggest complaints when dining in restaurants and reasons they would not return. The results were startling:

1. Customer Service: 83%
2. Food quality: 6%
3. Noise: 5%

Are you certain that your customer service is the best it can be? Research shows that for every customer who complains to an employee, manager or owner, there are 24 more customers who have also been dissatisfied, but they did not complain! On average, a dissatisfied customer will tell 4-5 friends or family members, but not the business itself. Considering these facts, you may be losing a lot of business without realizing it! If you aren't sure what's wrong, you can't fix it.

We can help!

Through the use of a mystery shopping program, trained shoppers will visit your restaurant on a consistent basis to evaluate the service provided. You will receive a comprehensive report, including a detailed narrative, based on a shopper's visit. This report will give you an idea of what areas need improvement, ultimately resulting in better customer service and increased business.

We also have an online reporting system available to our clients 24 hours a day, seven days a week. The many analytical reports will allow you to analyze your business in a variety of ways and track trends over time. Click here to see a short demonstration.

We offer a variety of services to fit every need, including:

• Mystery Shopping
• Customer Satisfaction Surveys (telephone and web based)
• Telephone Evaluations (recorded and non- recorded)
• Competitor Evaluations

Starting a program is simple - our staff will talk to you at length to learn about what is important in your business, and we will design an individualized survey based on that information. From there, the evaluations will begin, and you will receive the reports via email. It's that easy!