Ann Michaels Newsletter
January 2008
We are the last piece of the puzzle!
 


 
Ann Michaels provides employee and customer feedback programs for any type of business. We offer a variety of programs such as mystery shopping, phone based surveys, and web based surveys. Call today to discover more! 
 

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 AMA
Customer Service That Will Keep Them Coming Back 
 
The people aspect of business is really what it is all about. Think of customers as individuals. Once we think that way, we realize our business is our customer, not our product or services. Putting all the focus on the merchandise in our store, or the services our corporation offers, leaves out the most important component: each individual customer.

Keeping those individual customers in mind, here are some easy, down-home customer service tips to keep 'em coming back!

 
Ann Michaels & Associates

1. Remember there is no way that the quality of customer service can exceed the quality of the people who provide it. Think you can get by paying the lowest wage, giving the fewest of benefits, doing the least training for your employees? It will show.Companies don't help customers... people do.

2. Realize that your people will treat your customer the way they are treated. Employees take their cue from management. Do you greet your employees enthusiastically each day; are you polite in your dealings with them; do you try to accommodate their requests; do you listen to them when they speak? Consistent rude customer service is a reflection not as much on the employee as on management.
 
Click here for service tips 3-10
AMA Locations
 
New York 631-956-4133    Illinois 630-922-7804
California 951-530-3290    Texas 281-466-4416