| About Our Company |
Ann Michaels has provided
customer service solutions to clients throughout
North America, across all industries. Use the links
below to learn more about our company.
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?I will never return to the theater because of
the
unclean conditions of the restroom.?
?We had a group of very loud teenagers in our
theater. No staff member was present at any time
throughout the movie.?
?The employees were very helpful. We arrived late
and were escorted to our seats by an usher. It would
have been difficult to find a seat without
him!?
Do you know what your customers are saying about
visiting your theater? They
may not be talking to you, but if they are unhappy
with their experience, they will
tell
others! Research shows that satisfied customers
tell 4 to 5 others of their positive experience.
Dissatisfied customers tell 9 to 12 others how bad
their experience was.
We can help you learn
what your customers are saying and improve your
service levels to ensure that every customer who
walks through your door is satisfied with their
experience.
Through the use of a mystery shopping program, you
will obtain unbiased and detailed information to
monitor
- Employee interaction
- Upselling/Cross Selling
- Patron counts to be sure admission is paid by all
customers
- Preview trailer sequence
- Appearance of the concession areas
- Cleanliness of the entire facility, including the
restrooms
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Starting a program is simple - our staff will talk to
you at length to learn about what is important in
your business, and we will design an individualized
survey based on that information. From there, the
evaluations will begin, and you will receive the
reports via email. It's that easy!
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Ann Michaels and Associates is always striving to
provide the best tools to evaluate and
improve your customer service. Call us at 630-922-
7804 to learn more, or you can click here to request
additional information.
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