First Impression Tips For Restaurants
An article in Restaurant Voice recently summed up 5 first impression tips for anyone whose job is to WOW their guests. Not just with great food, but with unforgettable hospitality.
So how important are first time impressions to restaurant owners? First impressions are formed based on the primacy effect, which states that information people see or learn about you is more powerful than what is learned later. Therefore, when people initially see a small piece of you, that's all they know about you - and the restaurant, for that matter.
So no matter how delicious the food is, how ambient the room looks or how reasonable the prices are, if a guest walks in and some small behavior rubs him the wrong way, he may never eat there again. I can recall several times in my life when I've walked out of a restaurant and stated, "I can't believe what just happened - I'm never coming back!" And I never did.
For the 5 tips, please click here. | |
| What can Ann Michaels do for you?
Whether it is a first impression or a long time guest, we can anonymously gather their viewpoints, ideas, and suggestions and place the results into an online suite of analytical reports. The method is up to you. You can then analyze the information 24/7. Imagine gathering information from different sources and seeing them compared...now that's powerful!
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Warmest Regards,
Kathy Doering, President
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