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Retail Customer Service -Ways to reduce customer stress
Recently, USA Today published an interesting study. It was titled Shopping Stress. At first glance, one might be of the impression that this article was about spending too much money or perhaps about the stress of shopping with the kids! Neither one was true.
An online survey, conducted by the Consumer Reports Research Center, asked 1,264 women what they find most stressful when shopping:
- 33% said checkout lines
- 29% said interacting with salespeople
- 24% said finding the best price
- 14% said finding the right product
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Ann Michaels and Associates has been serving the retail industry since 1998. Whether your company is large or small, we can improve your customer service ratings. With our analytical reports, we can show what you excel in and what you need to improve on. Call today!