2017 - Newsletters Newsletter March 2017  (3/4/2017) Newsletter January 2017  (1/8/2017) 2016 - Newsletters Newsletter December 2016  (12/22/2016) Happy CX Day 2016 - All Database  (10/5/2016) NEWSLETTER May_2016  (5/11/2016) NEWSLETTER April_2016  (4/8/2016) NEWSLETTER March_2016  (3/14/2016) NEWSLETTER February_2016  (2/8/2016) NEWSLETTER January_2016  (1/11/2016) 2015 - Newsletters NEWSLETTER November_2015  (11/3/2015) NEWSLETTER October_2015  (10/1/2015) NEWSLETTER September_2015  (8/31/2015) NEWSLETTER August_2015  (8/3/2015) NEWSLETTER July_2015  (7/1/2015) NEWSLETTER June_2015  (6/8/2015) NEWSLETTER May 2015  (5/17/2015) NEWSLETTER April 2015  (4/6/2015) Marketing Book of the Year 2015 - We Won!  (3/5/2015) NEWSLETTER March 2015  (3/2/2015) 2014 - Newsletters Rethinking the Customer Experience Workshop  (9/3/2014) US Book Launch Recap  (2/21/2014) 2012 - Newsletters Newsletter - September 2012 Measuring what matters most to customers  (9/30/2012) Newsletter - February - 2012  (2/6/2012) Newsletter - January - 2012  (1/23/2012) 2011 - Newsletters A New easyLearn Course on Uncovering customer needs  (12/19/2011) easyLEARN - Our New Resource for Customer Focus Skills Development  (4/15/2011) 2010 - The MRI Dimension Newsletters Newsletter - The Cross-Functional Collaboration Edition  (9/8/2010) Newsletter - The Peripheral Vision Edition  (7/22/2010) Newsletter - The Competitor Insight Edition  (6/9/2010) Newsletter - The Customer Insight Edition  (5/10/2010) 2010 - News and Information SVAMA Webinar with AndySmith on Social Media Strategies  (12/7/2010) How To Create A Customer Focus Mindset  (12/1/2010) SVAMA Webinar with GeorgeDay on Strategy From Outside In  (11/12/2010) Market Culture Hero - Telstra's CFO John Stanhope   (8/23/2010) Market Culture Hero Franke's CMO Charles Lawrence Executive Q&A  (3/23/2010) 2010 New Year News: Market Sense-Ability Center  (1/12/2010)