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Starting the year strong

Greetings!

In a new video segment, John Hooper, CFO of Ergon Energy, discusses how the Customer�Responsiveness Index Survey (CRI) helped him and his leadership team begin the journey towards a�customer focused Finance and Strategic Services function.

Ergon Energy is one of Australia's largest Electricity retailers. Their stated vision is "To be a world-class, customer driven energy business".
With the help of the MarketCulture team Ergon is taking concrete steps towards realizing that vision.

Need a speaker for an upcoming corporate event? �I have just uploaded my new keynote on the importance of customer focus:��

"Why great products are not enough anymore"

- In the face of intense competition and massive cost�pressures, how are you using the customer experience to differentiate yourself and drive customer�loyalty?

Download the full keynote description here

Enjoy!

Sincerely,
Chris Brown, CEO
MarketCulture Strategies Inc.

 
Featured resources
Ergon Energy - John Hooper - CFO

John Hooper, CFO of Ergon Energy, discusses how the Customer Responsiveness Index Survey (CRI) helped him and his leadership team begin the journey towards a customer focused Finance and Strategic Services function.

 

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