Greetings!
In a new video segment, John Hooper, CFO of Ergon Energy, discusses how the Customer�Responsiveness Index Survey (CRI) helped him and his leadership team begin the journey towards a�customer focused Finance and Strategic Services function.
Ergon Energy is one of Australia's largest Electricity retailers. Their stated vision is "To be a world-class, customer driven energy business".
With the help of the MarketCulture team Ergon is taking concrete steps towards realizing that vision.
Need a speaker for an upcoming corporate event? �I have just uploaded my new keynote on the importance of customer focus:��
"Why great products are not enough anymore"
- In the face of intense competition and massive cost�pressures, how are you using the customer experience to differentiate yourself and drive customer�loyalty?
Download the full keynote description here
Enjoy!
Sincerely,
Chris Brown, CEO
MarketCulture Strategies Inc. |
