Greetings!
In a new video segment, John Hooper, CFO of Ergon Energy, discusses how the Customer Responsiveness Index Survey (CRI) helped him and his leadership team begin the journey towards a customer focused Finance and Strategic Services function.
Ergon Energy is one of Australia's largest Electricity retailers. Their stated vision is "To be a world-class, customer driven energy business".
With the help of the MarketCulture team Ergon is taking concrete steps towards realizing that vision.
Need a speaker for an upcoming corporate event? I have just uploaded my new keynote on the importance of customer focus:
"Why great products are not enough anymore"
- In the face of intense competition and massive cost pressures, how are you using the customer experience to differentiate yourself and drive customer loyalty?
Download the full keynote description here
Enjoy!
Sincerely,
Chris Brown, CEO
MarketCulture Strategies Inc. |
