Are you interested in challenging your existing perceptions of what defines a Customer Centric Culture? We hope you gain some ideas and inspiration from our top blog posts from April!
"How can organizations like Australia Post survive? They must develop and strengthen a customer-centric culture as the foundation of their organization and as a basis for long-term competitive advantage."
"There is only one way to get a solution that counts and can be sustained. You must first identify why customer experience is poor. To do this you must get insights about your customers' needs and behaviors and what you must do to deliver value that satisfies them."
"Companies have been measuring customer satisfaction levels for many years and yet many of these same companies have not seen significant improvements or changes. One of the reasons is customer satisfaction research has been a static activity."
Are you based in Madrid, Spain?
Chris will be in Madrid the first week of June (1-5) presenting at a client event. If you would like to arrange a time to have a chat, please let us know!
