We are thrilled to announce that Dr. Linden Brown has been invited to be a keynote speaker on the topic of Customer Culture at Google in Sydney on 28th September.
Chris will also be in Doha, Qatar Sept 1-4 and in London Sept, 7-18th. If you would like to meet up with him please reach out.
We had some great articles on our blog last month, please check them out below:
Chateau Elan, a boutique resort hotel with a property each in the United States and Australia has created an empowered culture in which a customer can ask any member of staff to do something for them - book a restaurant or a cab or get extra towels in their room. The immediate response by the hotel employee is "consider it done!"
There is plenty of research and anecdotal evidence that tells us if customers believe "we care" about what we sell them, how we serve them and the relationships we create with them, they will remain loyal advocates of our company.
Chris will be leading a Customer Experience Management Program for Insper University in Sao Paulo, Brazil on November 12th & 13th, 2015. Read more here.
We made it into McGraw-Hill's Top 10 Best Sellers for 2015!
