If you haven't had a chance to read our interesting blog contributions for May, please do so. And if you're going to be in London end of June we would love to meet up!
"I recently had the opportunity to deliver a keynote address at a large conference in San Diego. At the start of my talk one of the questions I like to ask the audience is:
"How many of you recently had a bad customer experience?"
More than 100 hands went up (probably 80% of those in the room)...."
Many public service organizations try to focus on their customers, but wonder why their customer service programs have not really worked. A key reason is that senior leaders do not understand the difference between customer focus and customer centricity."
We are excited to share that our book has been featured in the Journal of the World's Number 1 Community for Chief Marketing Officers,the CMO Council.
Are you based in London, UK?
Chris will be in London the week of June 29th! If you would like to arrange a time to have a chat, please let us know.
