We recently held the official launch of The Customer Culture Imperative in the United States. With more than 100 people in attendance at the Nicklaus Club in Monterey the event was a great success and raised more than $2000 for Youth Music Monterey.

 

Click here if you are interested in seeing the photos and a short video of the photos set to music

 

We are pleased to announce the book is now shipping in Hardcover and a New Kindle version is also available!

 

Early Praise for The Customer Culture Imperative:

 

"Creating unique customer engagements is an essential ingredient of the 'Starbucks Experience'. Crafting an authentic culture is essential to insuring that all employees consistently execute and innovate the highest quality customer experience. Linden and Chris provide a unique framework and roadmap to build this culture within large and small organizations."

 

-ARTHUR RUBINFELD, chief creative officer and president,
Global Innovation and Evolution Fresh Retail, Starbucks

  

Get ahead of your competition and get your copy of The Customer Culture Imperative now!

  

Choose your retailer:

• United States: Amazon or Barnes and Noble
• Australia
• Canada
• Singapore
• United Kingdom: Amazon.co.uk or Waterstones
•  Amazon's Global Sites

Chris and Linden