The seasons are changing.. happy Spring and Fall to all our friends around the globe.
If you didn't get a chance to read our latest Blog posts from February, do yourself a favor and check out this post on "Lexus - a beacon of customer centricity".
"The auto manufacturing industry will soon be under siege - impacts are already being felt with easy consumer access and convenience of services like Uber, better public transport, parking costs and restrictions in increasingly large cities around the globe and technological advances in communications propelling less commuting between home and work."
Also, some customer centric leadership lessons from Air New Zealand, "A little more than a decade ago Air New Zealand posted the largest corporate loss in New Zealand corporate history. Inside 24 months it was turned around to a profit. Since that time it has been amongst the consistently highest profitability of full-service airlines around the world."
