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What Will the Medical Director Do?

Your medical director, medical department or consultant is a key resource to help interpret medical jargon accompanying work-related injuries or illnesses. Here are some roles and responsibilities:

  • Medical personnel can help determine the extent of work-related injuries and design transitional duty jobs to get injured employees back to work.
  • Identify the appropriate contact person to discuss worker injuries and workers compensation at your facility. Usually the appropriate person will be the workers compensation manager (injury coordinator) or middle manager.
  • Visit company facilities serviced at least once per year.
  • Telephone the treating medical providers BEFORE they prescribe time out of work for an injured employee, to discuss the possibility of transitional duty assignments.
  • Review injured employee's file to ensure the necessary documentation is completed. If not, talk to the injury coordinator, who should obtain the documentation.
  • Work closely with your injury coordinator to resolve work-related incidents requiring medical attention or lost time.
  • Observe and note the physical requirements of jobs and transitional duty jobs to provide informed recommendations for transitional duty. This also increases employees' comfort level with the company's medical director.
  • Coordinate with injury coordinator and employees' treating physician to develop transitional duty job descriptions accommodating physical limitations of injured employees.
  • Define and document the boundaries of your role as in-house medical director to ensure delineation between medical director activities and adjuster activities.
  • Determine what medical privacy regulations are relevant to avoid potential violations. 

View sample pages and learn more about the Medical Director's Role in our 2012 Workers Compensation Management Guidebook as a resource to implement and design a workers compensation management program. 


Statistics show that workers comp claims spike by an average of 50 percent after a plant closing or other mass layoff is announced.  The control and prevention of fraudulent WC claims is necessary to not lose some or all of the financial benefits the company obtains from a RIF.

There are no more excuses for not implementing a safety team or program after reviewing these 4 examples.  Each of these stories is a great example of identifying a problem, establishing a program to correct it, and tracking the successes. Let us show you the savings. 

Why is the selection of the medical provider important to the plaintiff's bar association? The answer is simple:  money. Choosing the wrong provider is a very fast way to incur higher than necessary medical expenses and higher than necessary indemnity cost.

Know what to expect!  When an employer approaches the modified duty program on a claim by claim basis, it creates inequities that are noticed by the other employees. To be effective, the modified duty program needs to be designed prior to the injury occurring and then be utilized in the same manner for all injured employees.

With YouTube and other video sites online, the use of video to show and describe things is quite common. Video job descriptions are now easy to create, simple to watch, and they help familiarize the medical provider with processes. Even videos and photos on Facebook are now commonly used to dispute claims on inability to work. Learn more.

The U.S. Department of Labor's Occupational Safety and Health Administration (OSHA) has cited Robinson Drilling of Texas Ltd. for eight serious, four repeat and 11 other-than-serious safety and health violations following the gruesome death of two workers. 

Pay Up!  A former restaurant owner is paying a hefty price for not paying employees and failing to provide pay stubs. Under Massachusetts law, employers must pay employees within six days of the termination of the pay period. Employers must also provide a pay stub with proper information, including rates of pay and legal deductions.

A lecturer at Lincoln University in Great Britain became trapped in a room after a door lock broke. She enlisted the help of a colleague to release her and once freed, they noticed debris around the door handle. The university notified HSE to investigate. 

More than 600 inspections of residential construction sites in Alberta lead to close to 400 orders issued, according to a recent report from The Canadian Press. Human Services and OHS step up with a pilot program of evening and weekend inspections and more. Read on. 

New summaries for "drug testing and workers compensation state laws" for every jurisdiction are NOW posted on our website. Click on the link above to check it out.

Don't gamble when it comes to Medicare/Medicaid Compliance!  

Gould & Lamb, LLC gather together some of the industry's most respected leaders and experts to provide attendees with 2 full days of compliance education and training, as well as an exciting look into the future of Medicare/Medicaid Compliance.

Our premium book includes gaining commitment, employee communications, integrating with your TPA, return to work, medical cost containment, settlements, safety, and much, much more . . .
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Lowering Workers Comp Costs for Employers

Rebecca Shafer, Attorney & Risk Consultant

Contact Us: Becki@ReduceYourWorkersComp.com

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