CBIL Archives

Here's your chance to see what you might have missed from past Newsletters.
  • June 2008
  • This month's issue focuses on The New World of Customer Service. The business world is changing and the key to keeping your customers is providing that "extra something." In this issue you'll get some great tips for delivering truly exceptional customer service.
  • May 2008
  • This issue talks about the people side of lean, as well as how to "5S" your inbox.
  • April 2008
  • This issue talks about ways of selecting and retaining top employees. One of CBIL's clients shares their story of success in hiring the right people.
  • March 2008
  • In this month's issue we will describe some State of Missouri grant programs that can help fund employer training initiatives. Read on to see if your organization might be eligible!
  • February 2008
  • This month we focus on work teams. You probably already know that these days, it's all about teamwork. Leaders are often rated on their ability to put together creative, productive, and profitable work teams, and many organizations are now rewarding work efforts on the basis of team, rather than individual, performance.
  • January 2008
  • We've got another idea -- How about if you resolve to help your organization "lose waste" by implementing the principles of Lean?
  • December 2007
  • This month's newsletter has a lighter touch for the holidays. Have a wonderful holiday season and enjoy the time with family. And here's to a great 2008!
  • November 2007
  • In this issue you will learn about the work of CBIL's Customer Service practice area.
  • October 2007
  • In this issue you will learn about the work of CBIL's Research practice area, how parrots and people learn, and the importance of cultural fit when selecting people to join your organization.
  • September 2007
  • In this issue we take a look at health and safety in the workplace and at home.
  • August 13 2007
  • In this issue we take a look at leadership development.
  • July 2007
  • Welcome to the premiere issue of "Just Add Value," the newsletter of the Center for Business, Industry & Labor at St. Louis Community College. Our newsletter is designed to add value to you and your organization by sharing information, resources, tips, quotes and fun items.

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