Kerry continued, "The design team's front end assessment narrowed down specific skills needed by our customer service representatives, so the class delivered real-life answers to problems we see every day."

Code 3®, Inc. recently partnered with the Workforce Solutions Group to assist customer service representatives (CSRs) identify and prevent possible problems in orders for light bars before they are actually produced. This project was part of the Perfect Order Initiative, Code 3's commitment to give customers the exact product desired every time they place an order.

Ellen Irons, senior instructional designer and consultant for the college, worked closely with Schulte and Nathan Rosenfeld, technical services manager. The six hour class was delivered in December, with eight CSRs attending. Immediately, Nathan started seeing results. He shared:

"I was very impressed with the response and immediate improvement from all the individuals who attended. Ellen did a tremendous job of taking a huge amount of raw content and forming it into an organized and easy-to-understand complete training module."

Read on to learn more about this project in the blog by Ellen Irons.

St. Louis Community College's training for drinking water operators is an Environmental Protection Agency, Region 7 grant-funded program. Training will include classroom work, as well as on-site training at water utility facilities. Upon successful completion of the training, students are able to take certification exams provided by the Missouri Department of Natural Resources for water treatment (Level D) and water distribution (DS-1). Drinking water operator certification establishes a professional standard, and also provides the knowledge and understanding drinking water operators need to provide safe, adequate drinking water to the public.

For more information, contact Rene Dulle or at 314-539-5296.

The Manufacturing Institute has named St. Louis Community College the newest member of the M-List. STLCC is acknowledged for its outstanding precision machining, production and logistics programs.

The M-List recognizes high schools, community colleges and universities that are teaching manufacturing students to industry standards. Specifically, these institutions offer students the opportunity to earn National Association of Manufacturers-endorsed manufacturing skills certifications as a standard part of their manufacturing education programs.

Construction and Industrial Technologies training at STLCC

• North American Board of Certified Energy Practitioners North (NABCEP) approved solar training courses
• 10-hour OSHA General Industry Certification
• 10-hour OSHA Construction Health and Safety Training Certification
• 30-hour OSHA Construction Safety and Health Training Certification Completion

NABCEP Certified Courses
Are you seeking to expand your business into solar? STLCC is now offering North American Board of Certified Energy Practitioners North (NABCEP) approved solar training courses, from beginner to advanced levels. Participants who attend this series of solar courses will receive 34 advanced CEUs and be eligible to take the NABCEP Photovoltaic Entry Level Exam.

OSHA Training Certifications
Are you responsible for the health and safety of workers at your place of employment? In today's evolving work environment, OSHA plays a vital role in safety and health regulations. STLCC's comprehensive safety courses focus on the OSHA general industry regulations and safety orders to give you the best training experience possible as you identify your company's safety needs, learn how to use the regulations and safety orders to prevent disastrous inspections, are involved in real-world workshops, and much more!

To register visit stlcc.edu/ce or 314-984-7777.

In This Issue

2014 Partnership Workshop
Friday, February 28, 2014
7:30 a.m.-1:00 p.m.
St. Louis Community College's Corporate College
3221 McKelvey Road
Bridgeton, MO 63044

Premier Annual event hosted by the Workforce Solutions Group

Product Camp St. Louis 2014
Saturday, March 29, 2014
8:00 a.m.-2:00 p.m.
St. Louis Community College's Corporate College
3221 McKelvey Road
Bridgeton, MO 63044

Stay connected to our subject matter experts and our latest news through our Workforce Solutions Blog.

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