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August 2014
Customer Service through the Customers eyes Engage with our customer service expert, Karin Fowler as she examines all types of customers and shares insight on how to serve them better, while improving ourselves in the process, by looking at situations through our their eyes.
Peter Drucker said: "The single most important thing to realize about any enterprise is that there are no results inside its walls. The results of a business are satisfied customers."
Check out Karin's first blog post as she builds the foundation for her blog series by looking at definitions for customers, customer service and customer service providers. Read on some of the definitions for these commonly used terms may surprise you.
Driving the Implementation of a Sustainable Lean Transformation Measurable return on investments keep multiplying for our clients who are in the process of implementing a sustainable Lean transformation. (Yes, we are beaming with pride!)
Our Lean team, led by George Friesen has recently delivered thirteen sessions of Kaizen Thinking to six clients, launched the Idea Board for fifteen clients and implemented the 5S System for over 20 companies.
Plus our newest Lean product, Toyota KATA is off to a smashing success at our first client and is set to launch at two others very soon.
Click on the image to view our just released, easy to follow roadmap with examples of client impact: Driving the Implementation of a Sustainable Lean Transformation. Then make the commitment to starting your organization's lean journey and to creating your own list of positive impacts.
State of St. Louis STEM Workforce 2014 PanelistThe Workforce Solutions Group is pleased to announce the distinguished panelist for the State of St. Louis STEM Workforce 2014:
Dr. Derek Bartlem, Head of Research USA at KWS Gateway Research Center
Brian Crouse, Vice President of Education at Missouri Chamber of Commerce and Industry
Ann Cuiellette Marr, Vice President of Human Resources at World Wide Technology, Inc.
Patrick J. Sly, Executive Vice President at Emerson
Alan Spell, Research Manager at Missouri Economic Research and Information Center
Rod Nunn, Interim President at St. Louis Community College - Forest Park Campus
Join us for this informative event to engage with these local experts as well as see the results of this year's research report. There is no charge for the event but reservations are requested.
Continuing Education Healthcare Occupations Catalog Registration is now open for
St. Louis Community College Continuing Education's healthcare occupations training programs in phlebotomy, pharmacy technician certification and the new central sterile processing technician certification training.
Register in person for all healthcare occupations only at the Forest Park campus, G Tower 322-324. Bring ALL prerequisites that are required at time of registration. Payment is due at time of registration.
For more information, call us at 314-984-7777.

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In This Issue
Announcing our new Customer Service Blog Series
Clients' Return on Investments Keep Growing!
Panelists Announced for State of St. Louis STEM Workforce Summit
STLCC Continuing Education Offers Healthcare Occupations Training
STLCC in the News
Fall 2014 Corporate College Catalog
Corporate College Fall 2014 course catalog
Meeting and Event Services
Corporate College Training Rooms photo collage
CE 2014 Fall Catalog
Continuing Education Fall 2014 Catalog
Workforce Solutions Blog
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Stay connected to our subject matter experts and our latest news through our Workforce Solutions Blog.
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About Us
St. Louis Community College's Workforce Solutions Group leverages education for growth in the knowledge economy by offering a robust menu of programs and services designed to advance people, businesses and communities. The Workforce Solutions Group accomplishes this through its primary operating units of Corporate Services, Continuing Education and Community Services.  The Workforce Solutions Group is centrally located at the Corporate College the first facility solely dedicated to corporate education and professional development, unlike any other asset the college owns.