San Francisco HDI Chapter

San Francisco/Bay Area HDI Chapter Email Archives

Information on the topics & speakers we've had at our HDI member meetings can be found below in the Meeting Invitations.

Read the Newsletters & Announcements to catch up on what's been happening with HDI and with the San Francisco Chapter.

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Meeting Invitations
November 2011 HDI Members Meeting
Tyler Jones from Northcraft Analytics - "Metrics that Matter, a Better Balanced Scorecard for IT"
October 2011 HDI Members Meeting
Special Guest Malcolm Fry speaks to us on Cloud Computer & Self-Service Service Management
Sept 2011 Membership Letter
Jim Silvera of Numara Software addresses Software License Management
August 2011 HDI Members Meeting
April brought 2 Chapter Meetings:
4/21 - Joint Meeting with Silicon Valley @ Google
4/22 - SF Meeting
June 2011 HDI Members Meeting
May 2011 - Software Licensing: The 800lb Gorilla in the Room
Michael Gill, Transcept Pharmaceuticals provided information on ITIL's application within a small company.
April 2011 - 2 Meetings Offered: Google & Printelligent
Nenita Rozzi, Marsh & McLennan presented the added value that Desktop Support brings to the IT organization
HDI Certification Courses come to San Francisco
Due to presenter's illness - the presentation is being rescheduled. Instead we held a very productive roundtable on 2011 initiatives & the biggest issues & support challenges we as IT support professionals are currently facing.
March 2011 - ITIL in Small Companies
Our year end celebration & announcement of our Chapter's Analyst of the Year. Held at Gordon Biersch, SF.
February 2011 - The Hidden Value of Desktop Support Technicians
Rebecca Blau, Franklin Templeton
October 2010 HDI Members Meeting - Customer Service Voodoo
Brandon Caudle, Delta Dental
September 2010 HDI Members Meeting - A 12-Step Program for Your Staff When Supporting Your Users Becomes a Co-Dependent Nightmare
Christopher Dancy, ServiceSphere
July 2010 HDI Members Meeting - The Redefinition of Customer Support
Mikail Blaisdell, Mikail Blaisdell & Associates
June 2010 HDI Members Meeting - Case Study "Security Implementation"
Elke Vogt & Nate Moore, Administrative Offices of the Court
May 2010 HDI Members Meeting - ITIL: State of the Nation
Speaker: Patrick Bolger, Hornbill
Also, LearnIT's Windows 7 Deployment Best Practices
April 2010 HDI Members Webinar & Meeting - Webinar - Metrics & KPI Program for the IT Service Desk
Webinar Presenter Steve Dreyer
March 2010 HDI Members Meeting - Action Writing
Speaker: Alex Mozes - LearnIT!
February 2010 - Cost Effective Staffing in Unprecedented Times
Speaker: Wyatt Hall - Robert Half Technology
January 2010 - What's Up with Cloud Computing
Speaker: Dave McCandless

San Francisco Bay Area Chapter
contact us: San Francisco HDI