ITIL State of the Nation - May 14th, 11am-1pm
presented by Patrick Bolger, Hornbill
The widespread popularity of
ITIL has resulted in unprecedented levels of adoption globally. ITIL V3 has
been with us for almost 2 years, yet there has been very little information
available about its uptake... until now!
Commissioned by Hornbill, "ITIL - The state of the nation" was the first
international survey of its kind. Using
research from over 500 organizations, this session answers many of the
questions practitioners have been asking.
If you are considering adopting ITIL, contemplating upgrading from v2 to
v3, or wish to benchmark your maturity levels against other adopters, this
session is not to be missed.
Location:
Learn iT! San
Francisco
33 New Montgomery Street, Suite 300
San Francisco CA
94105
415.693.0250
About the Speaker
Patrick Bolger is Chief Marketing
Officer at Hornbill, a leading provider of IT Service Management software. His responsibilities include providing
feedback from the industry to ensure that Hornbill's solutions adhere to best
practice, and mentoring customers to ensure they get maximum value from their
ITSM initiatives.
Before joining Hornbill,
Patrick was VP of Technical Services at Integrated Digital Systems (IDS), where
he was responsible for systems integration and technical consulting. Prior
to this, Patrick wasa principal at Digitel, a specialist consulting organization.
Patrick is involved with a number
of strategic partnerships and groups that influence the service management
industry, including the Help Desk Institute
(HDI), Service Futures Group and the IT Service Management Forum (itSMF). He is a popular speaker at industry events and contributes opinion and
editorial pieces to a number of industry publications.
|
