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| SF/Bay Area HDI Newsletter |
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| IT Service & Support Community | June 2011 |
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Greetings!
Here we are mid-year through 2011 already! I'm happy to say that we've been able to maintain the momentum we began in 2010.
Our Chapter continues to grow and attendance at meetings continues to increase. There have been a number of new faces at our meetings which is great to see. We hope that you've taken advantage of your membership and maximized its value by networking with your peers at one of our events. This year, we are also fortunate to partner with Numara Software and Printelligent as Chapter Sponsors. Their sponsorships allow us to bring even better events to you!
On behalf of the SFHDI Board, we want to thank you for being an HDI member; we look forward to seeing you at an event and we wish you an enjoyable summer.
Sincerely,
Nenita Rozzi, President |
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Coming June 9th
Private/Hybrid Cloud Security - An ITSM Panel Discussion
Speakers: Mike Wilson, CISO, McKesson Corporation; Richard Sinn, Principal Security Architect, eBay;
Pat Heim, recently CISO, Kaiser Permanente;
John Millican, former CISO, Expedia
Location: eBay, San Jose, CA (map)
Date/Time: Thursday, June 9th 5:30pm - 8:30pm
REGISTER TODAY*
More and more business are delivering their services direct to their customers, e.g. on-line bookings, on-line shopping and on-line tax returns. If our customers can successfully use these technologies in their everyday life, why can't we apply Self-Service Service Management facilities for our business customers? Why can't they manage their own changes and service levels, etc?
In this presentation, we will explore the whys and wherefores of Self-Service Service Management and how to apply it within an organization. We will also explore the world of Cloud Computing and look at its effect on Service Management focusing in particular the involvement of the Service Desk.
* Registration is free for itSMF Members and $15 for non-itSMF members and is non-refundable. |
 Coming June 21st
Cloud Computing & Self-Service Service Management
Speaker: Malcolm Fry
Location: Agilent Technologies, Santa Clara, CA (map)
Date/Time: Tuesday, June 21st 11:30am - 2:00pm
(followed by wine, hors d'oeuvres & networking on the outside patio)
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 Whose Got Game?
SF HDI Activities & More
We have 3 Officer positions open and have room on our Leadership Council. If you are interested in joining our dynamic team, please contact Nenita Rozzi.
Let us know if you're interested in these HDI activities, take our survey.
We have the opportunity to host a "Certified Remote Management Course" at a reduced cost to HDI members.Know your target audience. Are you or someone on your team interested?
In August, we are looking to get a sponsor for a Giants, would you attend? |
| HDI Industry Awards
HDI has the following awards to recognize you and your team members who have achieved excellence in the area of IT service & support.
Yearly, we look to you to nominate and submit members of your team to recognize their efforts in your organization. Nominees proceed through a local, regional and national selection process. The winners are annouced and presented with their achievement award at HDI's Annual Conference which will be held in Orlando, FL in 2011. Start thinking today about who in your organization deserves recognition for achieving and maintaining the highest standards of excellence in service & support.
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