San Francisco HDISF HDI
May 2010 - Newsletter

contact us:  bayareahdi@gmail.com
In This Issue
2010 Practices & Salary Survey
Chapter Meetings - Past & Future
New Officers & New Appointments
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Recognition is Key!
Recognition builds morale and motivates workforces to produce better results.  Ask us how to nominate a deserving analyst or manager for HDI's Analyst of the Year or Manager of the Year Award. 
Greetings!
GoldenGate
 
We're focused on bringing you valuable & relevant info
 
We know that you expect value from your membership and that has been the primary focus for the Chapter Officers this year.  We have increased our efforts in scheduling monthly meetings and in keeping you up to date with newsletters such as this one. 

We want to thank those of you who have attended meetings thus far & look forward to seeing those of you who have not yet had the opportunity to attend.  We especially look forward to seeing our new members at a meeting soon.

Another highly valuable resource HDI brings you is the Annual Practices & Salary Survey.  "The annual HDI Practices and Salary Survey documents years of growth, stagnation, and changes within the technical support industry." Read on to find out how you can receive your complimentary copy & an entry for a chance to win a $500 American Express Gift Card. 

Share the information!! 
We encourage you to forward this email on to others in the IT support industry.  Part of our mission is to provide & share knowledge & experiences to benefit those who are faced with the same challenges.  Additionally, non-members can also participate in the Practice & Salary Survey, receive a copy & prize entry. 

                           We look forward to seeing you soon!!

                                               SF/Bay Area Chapter Officers
2010 HDI Practices & Salary Survey
Salary Tree
We are all rooted in one industry - an ever growing, ever evolving technical support world. Like the rings of a tree, the annual HDI Practices and Salary Survey documents years of growth, stagnation, and changes within the technical support industry.

Provide a landscape of your support operations.  All responses are confidential. Take the survey now.

Your stewardship is rewarded.

Complete the HDI Practices and Salary Survey by June 2nd and receive:
  • A complimentary printed copy or electronic PDF of the resulting report - $178 value
  • One entry for a chance to win a $500 American Express Gift Card
The HDI Practices and Salary Survey Harvests Industry Trends in These Areas:
  • Salaries
  • Customer satisfaction ratings
  • Performance metrics
  • Outsourcing
And much, much more!

Thank you for your investment in our community!

Sophie Klossner
Director of Membership, HDI
UBM TechWeb
Chapter Meetings - Past & Future
 
SF HDI

Friday, June 18th, 11am-1pm
A Case Study:  "Security Implementation Methodology"
Speaker:  Raul Ortega, Information Security Officer - Administrative Office of the Courts (AOC)
Location:  LearnIT!, San Francisco

Wednesday, July 14th, 11am-1pm
Topic:  The Redefinition of Customer Support
Speaker:  Mikael Blaisdell, Mikael Blaisdell & Associates
Location:  Robert Half Technology, San Francisco

August 2010 - No member meeting scheduled - Board Planning Meeting
If you have feedback or ideas of what you'd like to see from the Chapter, please send them our way. 

Wondering what you've missed?  We have archived the past meeting invitations and our newsletters.  We're also in the process of building a library of the presentations that were given.  Check our website.
Welcome our New Officers & New Appointments
We have increased our board by three!  Please welcome our new officers:
  • Betsy Reinking, Vice President of Membership
  • Rebecca Blau & Enrique Pasos, Co-Vice Presidents of Vendor Relations.
We also have two new appointments:

Bren Boddy-Thomas who has served as our President was nominated & accepted the position of West Region Director.  Bren will continue to be active with the local chapter as a Chapter Advisor.  Nenita Rozzi was nominated & accepted the President role & for now will continue with the VP of Communications role.

Continuing officers are:
Jenny Geschwind-VP of Programs, Julie Lopez-VP of Finance and Paul Porter-Chapter Webmaster