Dear ,
Please plan to join us on Thursday, September 16th for lunch, networking and our special guest speaker, Christopher Dancy. Chris is energetic and engaging in his presentation. His topic "A 12-Step Program for Your Staff When Supporting Your Users Becomes a Co-Dependent Nightmare" is outlined below and will surely be worthwhile.
This special event is held in conjunction with the Silicon Valley HDI chapter in Redwood City at White & Lee, LLP.
We look forward to seeing you!!
SF/Bay Area Chapter Officers
Nenita Rozzi
President
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A 12-Step Program for Your Staff When Supporting Your Users Becomes a Co-Dependent Nightmare
Christopher Dancy of ServiceSphere will lead us through the process to see how quickly organizations can go from taking calls to obeying demands, and how this disturbing trend can be set straight!
A "co-dependent" is one side of a relationship between mutually needy people. To help "fix" the support function in organizations, bandaids like, ITIL, Six Sigma, new staff or even new software are often deployed. This usually leads to more confusion and frustration on the part of the support staff and customers. During this topic we will look at the 12 signs of trouble. For instance, "Do as we say, Not as we do", "Death By Metrics" and "Category Other"! Finally we will reveal the 12 signs of enlightenment. Of course the first step is to admit that we might have a problem.
Where & When:
White & Lee, LLP (map) The White & Lee Building 541 Jefferson Ave., Suite 202
Redwood City, CA 94063
Thursday, Sept. 16th 11am - 1pm
 About the Speaker
Chris Dancy is founder of ServiceSphere™, an organization dedicated to helping IT organizations successfully adopt ITSM tools and ITMM practices. Chris has over 20 years of experience in IT. With experiences ranging from service desk manager, presales engineer, best practices consultant, as well as sales and marketing executive, Chris has a unique view of the IT space from his social media control center. Known as @servicesphere on Twitter, he is a visionary and pioneer (NOT a THOUGHT LEADER) in the use of social media for IT service management. |
