Customer Service Voodoo is best experienced in person.    Brandon will share time and his unique point of view with us. As many groups attest, his presentations are upbeat, informative and entertaining. 

 

Brandon shares his Customer Service experiences through speaking at meetings, conferences and events. His passion for Customer Service and his outgoing personality are evident in his engaging and entertaining presentations. An avid writer, Brandon has been published in HDI's Support World, he blogs here at www.customerservicevoodoo.com and has published a book by the same name. 

Learn iT! San Francisco (Map)

33 New Montgomery Street, Suite 200

San Francisco, California 94105

 

Wednesday, October, 20th

11:00AM-1:00PM

Brandon Caudle is a self proclaimed "People Person in a Digital World."
After graduating from Florida State University, he decided to travel the world, so he found a willing sponsor in his Uncle Sam. Several years of working outdoors in pouring rains and muddy fields convinced him that he needed to escape the boiling summers and freezing winters of the U.S. Army, so he decided that he would find a "nice, soft, cushy job indoors where no one yelled at him anymore and he could work just eight hours a day"...
 
...and so he found his way to a Help Desk. Fortunately for Brandon, the skills he learned in Latin America and Asia have translated well into managing diverse Customer Support teams across different remote locations. As the Computer Support Center Manager for a large company in California, he worked 12-plus hour days and was on-call 24×7, but the rewards of working with a World Class Support Organization far outweighed the inconveniences of being called at home on Christmas Eve for after hours support.

Do you know a Tier 1 unsung hero?  Is there a Support Technician in your organization who deserves recognition for demonstrating a commitment to excellent service and consistently exceeding performance objectives? 
 
Click here to submit your Analyst of the Year Nominee.

 
For more information, click here or contact
Nenita Rozzi. Nominees are eligible to win a FREE trip to
 Las Vegas to attend HDI's 2011 Annual Conference and Expo.