| Upcoming Member Webinars |
 HDI is bringing you three special webinars for Customer Service Week. These free online events feature presenters specifically chosen to highlight relevant issues and trends in customer service. As the centerpiece to HDI's celebration of Customer Service Week, join us for a three-part webinar series honoring you and your team.
GPS Your Brain to Better Connect and Work with Anyone!
Presented by Kate Nasser, The People-Skills Coach Monday, October 4 Learn to quickly distinguish and work with different personality types.Getting Connected Using Social Media Presented by Phil Gerbyshak Wednesday, October 6 Troubled by Twitter? Flummoxed by Facebook? Learn how you can get connected to your employees and customers using the latest social media tools.
Get Connected. . .Got Coaching?
Presented by Cindy Coe and Amy Zehnder Friday, October 10 Learn the basics of the C4C method of coaching - Coaching for CommitmentTM.
For more information or to register click here.
Sophie Klossner
Director of Membership, HDI
UBM TechWeb
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| 2011 Chapter Event Planning |
 We're planning our 2011 Chapter schedule and want to include your ideas in our planning! By taking the 2011 Chapter Event Questionnaire you help us plan the Chapter meetings and events that are most interesting and convenient for you.
Please click here to take the brief 5 question survey. Thanks for your time and valuable ideas! |
| Chapter Meeting Update |
 October Chapter MeetingWhat: Customer Service Voodoo
When: October 20, 2010 - 11:00am
Where: To be announced
Customer Service Voodoo is best experienced in person. Brandon will share time and his unique point of view with us. As many groups attest, his presentations are upbeat, informative and entertaining. Feedback is overwhelmingly positive:
"Brandon provided a fresh, dynamic, approach to a relevant topic."
"Brandon is an excellent speaker and easily engages the audience."
Please mark your calendar and make sure your join us!
Future Chapter Meetings
Wednesday, November 17th - Scheduled to be held in conjunction with Silicon Valley HDI Chapter
Wednesday, December 15th - Analyst of the Year Dinner Celebration!
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HDI's Analyst of the Year 2010 - 2011
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 Do you know a Tier 1 unsung hero? Is there a Support Technician in your organization who deserves recognition for demonstrating a commitment to excellent service and consistently exceeding performance objectives? Submit your AOY nominee to SF/Bay Area HDI. Nominees are eligible to win a FREE trip to Las Vegas HDI 2011 Annual Conference and Expo.
Click AOY Nominee form or for more information, click here .
Deadline: December 1st
SF/Bay Area HDI Analyst of the Year will be announced at our December Chapter meeting.
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