SF & SV HDI June Meeting
Sponsored by
Speaker: Malcolm Fry
Location: Agilent Technologies, 5301 Stevens Creek Blvd,
First Floor, Santa Clara, CA (map)
Date: Tuesday, June 21st
Time: 11:30am - 1:30pm
Register today.
Lunch will be provided at no charge for HDI members and $5.00 for guests/non-members (waived with coupon). Wine, hors d'oeuvres & networking on the outside patio following presentation.
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If you are interested in car pooling from San Francisco, please send us an email. Click to Request A Ride or Offer A Ride. Please be sure to give your location and contact information. We look forward to seeing you, SF/Bay Area HDI Officers Nenita Rozzi, President
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 "Cloud Computing & Self-Service Management -- are they the way ahead?"
MALCOLM FRY, being a typical Englishman, when the word 'cloud' is used, he immediately thinks of a rainy, cold, gloomy day and feeling down, all of which are solved with a comforting cup of tea. So what was his first thought when he first heard the expression 'cloud computing'? Who will be holding the umbrella? Who will be making the tea?
More and more business are delivering their services direct to their customers, e.g. on-line bookings, on-line shopping and on-line tax returns. If our customers can successfully use these technologies in their everyday life, why can't we apply Self-Service Service Management facilities for our business customers? Why can't they manage their own changes and service levels, etc?
In this presentation, we will explore the whys and wherefores of Self-Service Service Management and how to apply it within an organization. We will also explore the world of Cloud Computing and look at its effect on Service Management focusing in particular the involvement of the Service Desk. |
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About Malcolm Fry
 As a recognized IT industry luminary with over 40 years experience in Information Technology, Malcolm Fry serves as an Independent Executive Advisor, and brings an unparalleled breadth of knowledge and experience in IT business and technical issues. Malcolm is the author of many publications on IT service and support, has had numerous articles and papers published, and is regularly contacted as a source of information by technology journalists. Among his latest publications are 'A Step-by-Step Guide to Building a CMDB' and the ITIL complementary book 'How to Build a Service Management Department'. Malcolm's newest publication is 'ITIL Lite a Road Map to Partial or Full ITIL Implementation'. Malcolm was also a member of the v3 Advisory Group and a mentor for the 'Service Operations' book. In April 2009 he was awarded the prestigious 'Ron Muns Lifetime Achievement Award for IT Service and Support.' |
