What will it take to survive tomorrow?
Join us on Wednesday, July 14th when Mikail Blaisdell presents
"The Redefinition of Customer Support"
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Dear ,
As IT support professionals, what do we need to do to continue to be seen as a valuable contributor & business partner? Where should our focus be going forward? Do we need to re-invent or re-vamp our approach?
Join us on Wednesday, July 14th, from 11am-1pm for lunch, networking & to hear author & speaker, Mikail Blaisdell on "The Redefinition of Customer Support".
We look forward to seeing you!!
SF/Bay Area Chapter Officers
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The Redefinition of Customer Support
Wednesday, July 14th - 11am-1pm
It's time to profoundly reinvent the
profession of Customer Support. From the beginning of the technology
industry, Support, whether external or internal, has been the
Department of Break/Fix. As such, in the eyes of senior management,
the "profession" offers no real economic value to anyone. If/when it
can be done without, it will be. The truth may readily be seen in the
persistent budget-cutting and in the outsourcing of jobs from company
after company. Even more significantly, as we move deeper into the
rapidly unfolding SaaS/On-Demand/Cloud era, Support as it is currently
defined has no future. There are two paths that lead away from this
point for support departments/Help Desks and their people. One is
downward into obscurity, obsolescence and ultimately extinction. The
other is towards an authentic profession based on the exchange of true
economic value.
Where & When:Robert Half Technology (map)50 California Street, 10th floor San Francisco, CA 94111 Wednesday, July 14th, 11am-1pm 
Not an HDI member, click here to learn about the benefits. Complimentary Bronze memberships will be offered to registered guests. |
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About the Speaker
For over 30 years, Mikael
Blaisdell has been closely involved with the strategy, process, people
and technology of Support. As a consultant, he has advised
organizations across a wide range of types, locations and sizes on
designing, building, re-engineering and optimizing their support
resources to align with strategic goals. Working with technology
manufacturers, he has contributed to the design of contact center
products and implementation procedures. He has served on the boards of
professional associations, delivered presentations at industry
gatherings, and written extensively for various print and online media.
His online publication, TheHotLineMagazine.com, is available in more than a dozen different languages and read in over 120 countries worldwide.
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The SF/Bay Area HDI Chapter is committed to providing IT Support Professionals with learning and networking opportunities throughout the year. Check out the chapter website.
To learn more about the value of professional associations, click here. |
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