SFHDI Button Logo  SF/Bay Area HDI
Newsletter
IT Service & Technical SupportMarch 2011
In This Issue
 
 
 
Meet us in Vegas
Let us know if you'll be attending Conference and we'll add you to the invite list for the regional get-together.

Meet members & other conference attendees from the region.
Will you be at Conference?
2011 HDI Conference

 

Register Today -Next Chapter Meeting

Wed. March 16, 2011  11:30am -1:30pm PDT

Robert Half Technology

Missed A Meeting?
Don't despair, it's easy to keep yourself in the loop.  In addtion to the archive of our past meeting invites, we have also started to upload our speaker's presentations on the SF HDI website.

It's the next best thing to being at the meetings, and you'll have some of the information that was presented.


Quick Links
Greetings!

 

First, we want to thank everyone who joined us at one of our  2010 events.  The networking & meeting presentations are true benefits of your membership.  Second, we want to be sure you plan to join us for this year's events.  Last year was our "jump start" year and we're already off to a terrific start this year.  Our first two meetings of 2011 brought lots of new faces & energy.

In January, we had a joint meeting with Silicon Valley.  It was a lively roundtable as attendees identified their top 10 IT issues/initiatives for 2011 & shared best practices & processes.  HDI networking at it's best!!

February's meeting was the first in the area of Desktop Support with Nenita presenting "The Hidden Value of Desktop Support Technicians".   It brought together IT support professionals who are the "faces" of IT support.  HDI is committed to bringing the same value we do to Service Desk to Desktop Support.
 
We look forward to seeing you,
SF/Bay Area HDI Officers
Nenita Rozzi, President
  

 

Pick our May Topic
Numara Software

 

Numara Software has offered us the following topics for our May 18th meeting.
    • Software License Management
    • Service Catalog: Helping IT Better Align with the Business Needs
    • Change and Approval Management: Why is it important to have an integrated change solution?
Which would you like to hear?  Click to pick. 

 

We also want to thank Numara for their 2011 Platinum Sponsorship.

 

Interested in becoming a sponsor or speaker?  Visit our website's Sponsor & Speaker section. 

  

 

 
HDI Forums Logo

You are unique. Your business dilemmas are not.

 

Learn from your peers. HDI Forums allow service and support leaders from like industries to meet face-to-face in order to resolve industry-specific challenges, benchmark performance, and strategize for service improvement.  

Get a taste of what it is like to participate in an HDI Forum at an upcoming Breakfast Roundtable event in Las Vegas. This event is complimentary, but registration is required.

 

Date: Tuesday, March 29
Time: 8:00 - 11:00 AM
Location: The Palazzo at the Venetian, Las Vegas
 
Register online or by calling 800.248.5667

Guest Pass
Save $5.00 

Not yet a member?  Have a friend or colleague who could benefit from coming to a SFHDI Chapter meeting?  Print & present this coupon at an upcoming meeting & we'll waive the non-member registration fee.  Excludes special SFHDI events (i.e., Regional Speaker Tours, CIO Roundtable).
Offer Expires: 6/30/2011