Greetings!
HDI provides the certification and training to help IT service and technical support professionals provide excellent help desk service, increase productivity and profitability, and decrease call times. HDI certification and training is built upon globally-recognized industry standards developed by an international committee of industry experts and practitioners.
In April, two HDI courses are being offered in San Francisco:
HDI Support Center Analyst - April 25-26
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITILŪ processes. Click for further info & to register.
HDI Support Center Manager - April 27-29
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments. Click for further info & to register.
This is your opportunity to become HDI certified or to get your team certified.
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