San Francisco HDISF HDI
March 2010 - Newsletter

contact us:  bayareahdi@gmail.com
In This Issue
February's Meeting Recap
Upcoming Chapter Meetings
Open Board Positions
HDI Road Show - SF
If you can't make it to Conference, you don't want to miss... 

2010 Road Show
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Greetings!
GoldenGate
 
We brought home the GOLD!!
 
Every year, HDI chapters opt to participate in the Circle of Excellence Award.  We are measured on several levels -- Chapter growth, management, education & contributions.  We were awarded Silver in 2008 and have achieved Gold in 2009!! 
 
The board has been working diligently to increase the value HDI can provide locally.  We hope you will continue to be an active member and encourage others to become a part of HDI.
 
Please feel free to forward our Newsletter to those who would want to become a part of the "world's largest IT service & support membership association".
February's Meeting Recap
Wyatt Hall of Robert Half Technology provided a round table meeting on Cost Efficient Staffing.
 
Various materials were provided including their 2010 Salary Guide.  You can find the guide along with other information including building strong IT teams, the latest hiring outlook & regional trends at www.rht.com/salarycenter.
Upcoming Chapter Meetings
 
SF HDI
Friday, March 26th, 11am-1pm
Topic:  Action Writing from Business Writing
Facilitator:  Alex Mozes, LearnIT!
Location:  LearnIT!, San Francisco

Friday, April 16th, 11am-1pm
Topic: A Metrics & KPI Program for the IT Service Desk
Speaker:  Steve Dreyer
Location:  Robert Half International, San Francisco
This is a webinar presentation based on Steve's article in SupportWorld (Nov/Dec 2009). The webinar will be made available to all members, but we will be meeting for lunch/networking if you'd like to join us.

May, Date/Time to be announced
Topic:  ITIL:  The State of the Nation
Speaker: Patrick Bolger, Chief Marketing Office - Hornbill 
Location:  Robert Half International, San Francisco

Friday, June 18th, 11am-1pm
Topic: Remote Support Access
Speaker:  Raul Ortega
Location:  LearnIT!, San Francisco

Meeting invitations will be sent out soon.

Open Board Positions
We have two open board positions - VP of Membership and VP of Vendor Relations.

We're looking for people who are interested in promoting networking, collaboration & knowledge-sharing amongst those of us in IT Service & Support.  It's your opportunity to continue to build our Chapter.

Time commitment is minimal and there are a few benefits with being a board member.  Contact us to find out more.