There is enormous value in making your help desk the single point of communication for your company. But how do you get there? You don't want to do it Hungry Hungry Hippos-style, gobbling up every service area in sight. Instead, do it Red Rover-style and invite areas over one at a time.

Bren Boddy-Thomas has worked in the customer service industry for almost thirty years. Since 1993, she has been in customer service management at Exchange Bank, a small community bank in the California wine country. Not only does her unique Super Service Desk support IT, but they also support bank security, policies and procedures, new accounts, bank operations, facilities/maintenance, and telecommunications.

Bren is a past president of the San Francisco HDI local chapter and she was recently elected to both the HDI Member Advisory Board, where she serves as the Western Region Director, overseeing all local chapters in the Western region. 

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