ASD's partnership with Bluefin Payment Systems provides you with access to Bluefin's highly secure payment gateway for processing credit, debit and ACH transactions. Payments can be accepted anytime, anywhere, using a computer, tablet or smartphone. You can even set up billing plans for families, allowing them to spread payments out over time. 

During the past several months, ASD has been sharing Call Forwarding Tips to help your funeral home protect every phone call and retain open lines of communication. ASD highly recommends connecting with your local phone company to determine if these call forwarding features are available in your area.

In Part One of this series, ASD explained how to ensure your phone lines always forward to ASD if the line is not picked up at the funeral home by a predetermined number of rings. In Part Two, we discussed forwarding phone lines to your cell phone and how Cell Phone Back Up Call Forwarding can safeguard the calls you can't answer in time. This month, we explore what happens when two callers or more contact your funeral home simultaneously while your lines are forwarded.

Are you aware that you could be losing business due to restrictions from your local phone company? Many phone companies will not forward multiple calls at the same time to ASD or to your cell phone unless you request it. This means if two callers happen to dial your funeral home's number at the same time while your lines are diverted, one of the callers will hear a fast busy signal or error message. ASD has the ability to answer 1 to 100 of your calls simultaneously but this feature must first be set up by contacting your local phone company. 

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For decades, funeral directors have been waking from a deep slumber to provide assistance to families after the loss of a loved one. ASD understands that no service can ever replace the personal touch of a funeral director for a grieving family. We strive to develop new and innovative ways to provide you with convenience while handling the time-sensitive demands of your business. 

Here are 4 solutions ASD created to assist you with those inescapable late night calls:

ASD's custom-built communication systems allow you to make automatic changes to your funeral home's on-call procedures. For instance, many funeral homes prefer to be contacted for all messages until a certain time of night when their on-call will automatically change to the more restrictive Death-Only option. Others use this option to revert their settings so that a different on-call staff member is contacted for messages after a specified time. These options will ensure that if your phone rings overnight, you will know immediately the call is regarding a recent passing. You can create a custom on-call schedule on the ASD Mobile app, by clicking the On-Call tab after logging in to myASD.com, or by simply relaying instructions to our Call Specialist when checking out.  

How many times have you experienced this scenario: it's late at night, you're not on call, but you can't sleep because you know someone in your town is close to passing away. Maybe it's a family you have a close connection to or have worked with for generations and every time you try to shut your eyes you worry that something could go wrong. ASD has created a solution for this problem that keeps all funeral home staff on the same page at all times. Our First Call Report allows owners and managers to monitor all First Call activity handled by their on-call staff. After your on-call person receives a First Call, ASD will send complete details and a recording of the call to the owner's or manager's cell phone or email. The First Call Report displays each step taken to reach your staff and keeps clients on top of all business opportunities, even when others are on-call.