3 Reasons To Look Forward to Charlotte      

Every year, we look forward to the National Funeral Directors Association's Convention and the opportunity to meet so many funeral professionals in one setting. However, this year we are more excited than ever before! Here are three reasons why:



1) Fantastic Booth Giveaways 


This year, ASD will be offering you an exclusive opportunity to take home a new Flat Screen TV! If you sign up to use our service at the NFDA convention, ASD will ship you a FREE 40 Inch LCD Display TV. We understand that it may not be possible to make a decision right on the trade show floor and that is why we are offering an 

exclusive 8 WEEK FREE TRIAL of our

 service for funeral professionals who are unable to sign up

right at the booth. Additionally, we will be raffling off flat screen TVs and bambookeyboards on the last day of the show. Stop by Booth #3137 to find out how to enter. 


LIVE Demos of our Mobile apps


Last year in Chicago, many of our clients inquired about when we would have a mobile application available. At the time, we were putting the final touches on ASD Mobile for the iPhone and were thinking ahead about duplicating its functionality for the Android platform. Now, a year later, we are pleased to be able to demo both of our apps for directors attending the 2012 NFDA Convention. Our iPhone app has been downloaded by over 3,000 funeral professionals and we are just finishing the beta testing stage of our Android app. We expect to officially release ASD Mobile for Android to the Google Play Store the week before the convention. Stop by our booth to see a LIVE demonstration of both of our mobile apps. If you have any questions or suggestions for ASD Mobile, be sure to stop by. ASD Vice President Marty Czachor, who designed our mobile applications, will be available at the booth to explain specific app features. 



3) 2012 NFDA Innovation Award


ASD has always placed a strong emphasis on innovation and creativity by working to redefine the traditional role of an answering service. We are honored that the NFDA judging panel recognized the value that our Smart Phone application, ASD Mobile, can deliver to the funeral service community. As one of five companies selected for the 2012 Innovation Award , ASD is looking forward to the Opening General Session on Monday, October 8th, when the official winner will be announced. We would like to extend our deepest gratitude to our clients and friends who voted for ASD Mobile to win the 2012 Innovation Award. Thank you and we look forward to seeing everyone in Charlotte!  
At ASD, we are committed to offering directors the choices and customizations to make monitoring telephone activity convenient. We recognize that at times you may only want to be contacted for First Calls and time-sensitive issues. Staffing levels can vary significantly depending on the number of services scheduled and we realize how difficult it can be to predict your availability. That is why we offer four different check-out options to match your changing needs. 


Normal Contact Procedure: There are currently over sixty different call classifications (example: Florist, Plots, Clergy, etc.) that ASD uses to determine if we should contact you for a message.  The customizable criteria lets us know if a call should be dispatched or left in the mailbox for future retrieval. We document each funeral home's preferences thoroughly to ensure the highest level of service. Normal contact procedures can be changed 24/7. 

Code Red CriteriaThere are times when you know you will be difficult to reach. You may be making a removal in an area with poor cell coverage, conducting a funeral or attending to other matters that require you limit all distraction. At these times, you can request to be contacted for "Code Red." This category is limited to new first calls that you are not already aware of or issues related to a pending removal. Using a "Code Red' status, when you receive a call from ASD you'll know immediately that the call is regarding a recent passing. All other messages will be left in your voicemail box for future retrieval. Our Mobile Application, Text-Messaging and Email features provide you additional options for accessing other messages at your convenience. 

Click here to read about our Death Only and Contact On All Calls check-out options.
ASD Family-Member Owner, Kathy Kelley, is Honored to be a Featured Member of the Funeral Divas Community!

Kathy Kelley grew up in Springfield, PA with her brothers Marty Jr. and Kevin Czachor. For 40 years, the Czachor family has owned and managed the company ASD - Answering Service for Directors. As a child, Kathy often listened as her parents, Martin Sr. and Barbara, discussed the needs of their clients and brainstormed business strategies. At the time, ASD answered for any business that required 24/7 service . Kathy remembers when her parents began to recognize that funeral professionals required specialized support.

"No one else cared about the quality of the person answering the phone. They just wanted a name, number and didn't want to be bothered unless it was an absolute emergency, but funeral directors were just nicer and wanted to be more available. They really cared about how we treated their callers," Kathy says. "That's why our family decided to start working exclusively with funeral homes." 

Click here to read more of Kathy's bio on the Funeral Divas website.

Funeral Directors are one of the greatest unsung heroes of the world. You shape how society honors life and ritualizes death. This vital role requires commitment, self-sacrifice and true compassion that goes beyond the limits of an ordinary job.
You do not simply work, you live your profession. You must maintain total composure and present a professional demeanor at all times, even when facing unspeakable tragedy. You are willing to sacrifice your own personal and family time to remain available to your community 24/7. 
Every day, you see it all-from murders to infant deaths-and then come home to tuck in your own children after witnessing some of life's harshest realities. You must be both the steady hand in public and the empathetic voice behind closed doors. Even when dealing with feelings of your own grief, you continually put the needs of others ahead of your own. You are also an avid participant of organizations and charities in your community. You volunteer for local events, donate to nearby non-profits, organize clothing or food drives and help your neighborhood in any way possible. 

Click here to read more.
ASD Clients Have Received Over 
$38,000 in Rewards Credits!
Start sharing in the savings and 
reduce your answering service cost by 50% or more!

The organizations and associations listed below have endorsed ASD as their preferred answering service, supported our company as a business partner or selected ASD for a vendor membership:   

ASD is proud to be a Preferred Partner of the Ohio Funeral Directors Association.
ASD is thrilled to be selected as a Provider of Preference by the North Carolina Funeral Directors Association
ASD is proud to be a Special Vendor Member of the California Funeral Directors Association.
ASD is honored to join the Virginia Funeral Directors Association's Partnership Program. 
ASD is proud to support Funeral Divas as a Business Member
ASD is honored to be a Provider of Preference of the IFDA.
ASD is proud to be a Business Member of the OGR

This week, our Training Specialist, Lorenzo, handled a call from a hospital employee who was calling local funeral homes on behalf of a family. The woman was looking for information on pre-arrangements, but wanted to go to the next number on her list when Lorenzo did not immediately answer her question.

With a steadfast approach, Lorenzo was able to persuade the hospital worker to leave her call back number and then learned that she was calling about a patient who was very close to passing away. 

Lorenzo is this week's "Sensitive Save of the Week" winner.


Find Out Why ASD is America's #1 Funeral Home-Exclusive Answering Service
No extra costs for nights, weekends and holidays
Family Owned and Operated since 1972
We tell you on what ring we answer your line
90% of all calls are answered on the 1st Ring
All calls are recorded for 100% accuracy
One location in the USA - ASD NEVER outsources calls
Free advanced web features
Customizable Email and Text Messaging
Supervisor assistance available 24/7
Call 1-800-868-9950 or email Sales@myASD.com for more information 
Contact ASD
Family owned and operated, ASD - Answering Service for Directors blends state-of-the-art technology with an experienced team of knowledgable Call Specialists that possess a high level of understanding of the funeral process. 
Find out why 1 in 4 Funeral Homes in America currently trust ASD with their calls with a 30 day, no risk FREE TRIAL of our service. Be sure to ask about our 40th Anniversary Special.





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ASD in the News 

ASD Mobile 2 Selected As Finalist for 2012 NFDA Innovation Award

Part 1 of Funeral Business Advisor article: Raising the Bar: How to Select The Right Vendors For Your Business 

Part 2 of Funeral Business Advisor article: Raising the Bar: How to Select the Right Vendors For Your Business

ASD Clients in the News 

The Funeral Director: The Heart of a Family's Experience

J.J. Duffy Funeral Home Celebrates 100 Years

Lyerly Funeral Home Plans New State of the Art Building After Fire

We Want to Hear Your Stories!

ASD would love to profile your funeral home for our blog or industry publications. If you have an exciting story to tell, event you are planning or information you'd like to share, we'd love to hear from you! Contact ASD's Staff Writer, Jessica Fowler, at jess.fowler@myasd.com  


Coming Soon: 
"ASD Mobile for Android"
On July 17th, ASD began Beta Testing our "ASD Mobile for Android" app. This full featured app is a mobilized solution to help
directors manage every aspect of their ASD
accounts. As of today, over 80 Funeral Homes are Beta Testing our app and using
"ASD Mobile for Android" to manage their ASD account. 

The feedback and suggestions we have received have helped us to enhance the app's performance and ensure it is fully functional on all Android devices. We plan to submit the final version of our app to Google the first week of October. Be sure to check back for more updates. If you would like more information about Beta Testing, contact jess.fowler@myASD.com.

Final Stops of Our Busiest Convention Year Ever! 

National Funeral Directors Association 2012 Convention

October 7-10 in Charlotte, NC

Funeral Divas Continuing Education Seminar & Business Showcase

November 7-8 in Chicago

ASD on the Road

Our Booth at the New Jersey State Funeral Directors Convention. Thank you to all of the directors that stopped by: we appreciate your support! 


ASD Family-Member Owner Kevin Czachor with Michael Michalowicz, author of the Pumpkin Plan. Michael was a speaker at Funeral Service: A Whole New Ballgame, a unique conference that was held at Yankee Stadium on Friday, September 14th. Thank you to everyone at American Funeral Director Magazine for hosting such an informative and enjoyable event!

Rewards Program Partner

ASD Rewards Partners:
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ASD Technology Partners 

The following companies have developed software that can integrate with ASD.

For more information, click on any of our Technology Partners below.  


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Past Issues of Funeral Communications Today


ASD's Pledge to Clients 
Our top-quality service maintains the highest degree of professionalism with extensive training, careful monitoring and cutting-edge technology that tracks and records every incoming call. We understand that our voice may be the first impression a family member has of your funeral home and continually review your calls so that every time your phone rings, an experienced and compassionate operator will be there to answer.

The Czachor Family  
ASD Founders & Family-Member Owners 

Connect with ASD - Answering Service for Directors 24/7.

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