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Sales and Success Stories
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July 2012
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TOP PERFORMERS
Carillon Senior LifeCare Community in Lubbock, TX knows how to end their fiscal year strong! The sales team of Residency Counselor, Cathy Webb (cwebb@carillonweb.com); Residency Counselor, Lindsay Grannan (lgrannan@carillonweb.com) and Marketing Director, Ilene Kitchens (imccune@carillonweb.com) utilized the power of their annual price increase letter in order to create a sense of urgency with their prospects, enabling them to secure 8 sales and 5 closings in June. Congratulations to this dynamic team for not only a strong month in sales, but for the success in finishing the fiscal year well above budget in both sales and closings. Hats off to you!
Marketing Director, Linda Young (lyoung@gambrillgardens.com) at Gambrill Gardens in Ellisville, MO has done it again...she has exceeded budget and maintained a high occupancy level again. In June, Linda singlehandedly had 6 closings and 3 sales, yielding a sold percentage at 96%! Linda has consistently maintained her budgeted goals and occupancy levels, making her a valuable and deserving recipient of this Top Performer Award. Congratulations Linda!
A big High Five goes out to the North Oaks team in Baltimore, MD for beating their goals and earning a Top Performer award for June, 2012. The power team of Director of Sales, Cindy Wolf ( wolfcindy@northoaks.net); Residency Counselors Vicki Kahn ( kahnvicki@northoaks.net) and Pamela Wenger ( wengerpam@northoaks.net) and Marketing Assistant, Lisa Adams-Tyus ( adamslisa@northoaks.net) have been on fire recently. In the last two months, the North Oaks team has accomplished 11 closings, organized 3 events celebrating the kick-off of renovations and managed the Rubik's cube of moving inventory and relocating residents internally due to apartment renovations. This could not have been accomplished without the support of Executive Director, Mark Pressman ( pressmanmark@northoaks.net) and the entire community team. The team is excited about what is in store for the rest of 2012!
A double digit performance is what was done by the sales team at Sedgebrook in Lincolnshire, IL in June! 11...that's right...11...sales were made by this phenomenal sales team of Director of Sales, Erika Jackson ( ejackson@sedgebrook.net); Move-In Coordinator, Dawn McCloud ( dmccloud@sedgebrook.net); Lifestyle Counselors Valerie Gostele ( vgostele@sedgebrook.net) and Christine Segin ( csegin@sedgebrook.net) and Sales and Marketing Assistant, Quimby Wysokinski ( qwysokinski@sedgebrook.net). In addition to the 11 sales, there were 4 new residents welcomed to the community! Fantastic performance by a team who truly understands the value of teamwork. Nice work ladies.
The marketing and sales team at Danberry at Inverness in Hoover, AL is shining once again with double digit sales. The persistence and patience this team shows their customers that they go above and beyond expectations. The team had 13 IL sales for June. This team consists of Director of Marketing, Lori Krueger ( lori@danberryatinverness.com); Outreach Coordinator, Sue Ruffing ( sue@danberryatinverness.com); Sales Counselor, Lindsey Granberry ( Lindsey@danberryatinverness.com) and Move-In Coordinator, Chandy Bishop ( chandy@danberryatinverness.com). The "everybody sells" attitude is the key for success at this community.
University Village Thousand Oaks in Thousand Oaks, CA had a terrific month in June as the team of Marketing Representatives Sandie Turgeon ( turgeons@uvto.com), Donna Bamber ( bamberd@uvto.com), Ramona Spradling ( spradlingr@uvto.com) and Joel Ritz ( ritzj@uvto.com) and Marketing Assistant, Ashley Villarreal ( marketingreception@uvto.com); Weekend Receptionist, Mayra Diaz ( diazm@uvto.com); Marketing Coordinator, Patia Olson ( olsonp@uvto.com) and Director of Marketing, Ernie Sandlin ( sandline@uvto.com) finished the month 100% occupied - 367 out of 367! They are also happy to report that they achieved 10 sales and 6 move-ins. Way to go team!
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The Power of Five is an initiative to call attention to those practices that will make a difference in creating a positive impact on community occupancy. This section of SASS recognizes that accomplishment with High F.I.V.E.S.: Focus. Investment. Velocity. Energy. Sales Skills.
HIGH F.I.V.E.S.
Capital Manor - Salem, OR
Carillon Senior LifeCare Community - Lubbock, TX
Cypress Glen - Greenville, NC
Danberry at Inverness - Hoover, AL
The Forum at Rancho San Antonio - Cupertino, CA
Friendship Village Kalamazoo - Kalamazoo, MI
Friendship Village Tempe - Tempe, AZ
Green Country Village (AL & IL) - Bartlesville, OK
Greenwood Village South - Greenwood, IN
Harrogate - Lakewood, NJ
Henry Ford Village - Dearborn, MI
Heritage Place - Fayetteville, NC
La Costa Glen - Carlsbad, CA
Longhorn Village - Austin, TX
Morningside of Fullerton - Fullerton, CA
Peabody Retirement Community - North Manchester, IN
Plantation Village - Wilmington, NC
The Residences at Thomas Circle - Washington, DC
Sedgebrook - Lincolnshire, IL
Stoneridge Creek - Pleasanton, CA
Towne Club at Peachtree City - Peachtree City, GA
University Village Thousand Oaks - Thousand Oaks, CA
Village Germantown - Germantown, TN
Westminster Village Terre Haute - Terre Haute, IN
Westminster Village West Lafayette - West Lafayette, IN
5+ Move-Ins for June 2012
Capital Manor - Salem, OR
Carillon Senior LifeCare Community - Lubbock, TX
Friendship Village Columbus - Columbus, OH
Gambrill Gardens - Ellisville, MO
Henry Ford Village - Dearborn, MI
La Costa Glen - Carlsbad, CA
University Village Thousand Oaks - Thousand Oaks, CA
Trellis Gardens at Vista Grande Villa - Jackson, MI
Westminster Village Terre Haute - Terre Haute, IN
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Other Good News
The Jersey Shore is extra hot this summer thanks to Harrogate in Lakewood, NJ and their impressive 5 sales in June. Director of Sales and Marketing, Kevin Fletcher ( kfletcher@hgate.org) and his fabulous team consisting of Lifecare Consultants Valerie Jacoby ( vjacoby@hgate.org), Lizzie Dutka ( EDutka@hgate.org) and Betty Zivelonghi ( Bzivelonghi@hgate.org) and Marketing Coordinator, Jodie Medhaug ( Jmedhaug@hgate.org) have been lighting it up this summer - ending the second quarter right on track with year-to-date sales goals. This team is on a roll, and there is no stopping them! Go Team Harrogate!
East Ridge Retirement Village in Cutler Bay, FL has turned up the power...and it has been one success after another lately. In June, the team consisting of Marketing Director, Rick Drew (rdrew@eastridgerc.com); Residency Counselors Pedro Chacon (pchacon@eastridgerc.com), Susan Braley (sbraley@eastridgerc.com) and Iris Baker (ibaker@eastridgerc.com) and Marketing Coordinator, Jenny Inigo (jinigo@eastridgerc.com) knocked it out of the park with 4 sales and 2 closings, catapulting them back on target with their budgeted sales goals for the fiscal year. To top this all off, every time the team makes a sale, they record their 'sales happy dance' in front of the residence they just received a deposit on, and send the link to view it on YouTube. In addition, Assisted Living Residency Counselor, Ileana Shook (ishook@eastridgerc.com), has maintained 100% occupancy for the last two months. This has been a very fun and rewarding time for the entire team and we look forward to celebrating continued successes with you!
Another nice month for the sales team at Henry Ford Village in Dearborn, MI bringing in 5 sales in the month of June. The team consists of Sales Director, Sandy Kravitz (kravitzsandy@hfvillage.com); Marketing Assistant, Nerys Hernandez (hernandeznerys@hfvillage.com); Residency Counselors Elena Sophiea (sophieaelena@hfvillage.com), Nancy Roberts (robertsnancy@hfvillage.com) and Jenifer McClendon (mcclendonjenifer@hfvillage.com); Personal Move Consultant, Doreen Forbes (forbesdoreen@hfvillage.com) and Director of New Business Development, Adam Sterling (sterlingadam@hfvillage.com). Special congratulations to Elena Sophiea who was personally responsible for 4 of the 5 sales made this month!! The community also welcomed 7 residents to the community.
It's all about teamwork at Heritage Place in Fayetteville, NC! Marketing Director, Pat Atwood (patwood@heritage-place.org) and Director of Community Relations, Kelli Flynn (kflynn@heritage-place.org) achieved 7 sales in the month of June!
Congratulation to the Cypress Glen marketing team in Greenville, NC! Marketing Director, Donna Jacobs (djacobs@umrh.org); Residency Counselor, Elizabeth Jenkins (ejenkins@umrh.org) and Marketing Assistant, Allyson Gaskins (agaskins@umrh.org) stayed as hot as the weather in North Carolina and achieved 6 sales for the month of June!
Marketing Director, Carol Roycroft (carolr@umrh.org) and Residency Counselor, Lisa Kistler (lisak@umrh.org) at Croasdaile Village in Durham, NC are overcoming their community's highest attrition rates ever with 6 closing to go along with their 4 sales in the month of June!
Congratulations to Marketing Director, Erin Armstrong (armstrongerin@thomascircle.com); Sales Counselor, Dominique Khan (khandominique@thomascircle.com) and Marketing Coordinator, Liza Kahn (kahneliza@thomascircle.com) at The Residences at Thomas Circle as they booked 7 sales in June. The Washington, DC heat will not stop this team as they continue to excel in turning phone-outs into appointments into sales.
The midweek day dedicated to phone-outs at Plantation Village is paying off. The team in Wilmington, NC had 6 sales in June. Congratulations to Marketing Director, Lisa Polanski (lpolanski@plantationvillagenc.org); Sales Counselor, Sheila Seese (sseese@plantationvillagenc.org) and Marketing Coordinator, Becky Grogan (bgrogan@plantationvillagenc.org). This team fires on all cylinders every day and never misses an opportunity to help each other in advancing the sales process. Additionally, in all of 2011 there were 28 sales at Plantation Village and at the midpoint of 2012 this incredible team has already achieved 27 sales - they will certainly surpass last year's numbers before the end of July.
Congrats to the fabulous marketing and sales team at Capital Manor in Salem, OR! They finished off their fiscal year with a bang...having 6 sales and 8 closings in June. The Capital Manor team which includes Marketing Director, Leilani Slama (lslama@capitalmanor.com) and Residency Counselors Tom Byron (tbyron@capitalmanor.com) and Maria Cooley (mcooley@capitalmanor.com) have worked so hard to finish out this fiscal year stronger than Capital Manor has seen in over 5 years! We are looking forward to more Good News to come for the Capital Manor team in the next fiscal year!
WooHoo says PJ!!! Congratulations to the fantastic duo at Westminster Village Terre Haute (Terre Haute, IN). Marketing Director, PJ Whitney (pjwhitney@westminstervillagein.com) and Marketing Assistant, Karen Camerer (kcamerer@westminstervillagein.com) had an outstanding month of June. This team had 6sales and 7 closings. Thank you, ladies, for the energy and positive attitudes you bring to WVTH. We certainly appreciate all your efforts and dedication.
Congratulations to Marketing Director, Karen Eickman (keichman@gvsnet.com) and Residency Counselor, Michele Laing (mlaing@gvsnet.com) at Greenwood Village South (Greenwood, IN) for a fantastic month of June. They had 6 sales and 2 closings. This dynamic duo just keeps on "rockin"! A huge thank you for all you do.
The team at Peabody Retirement Community in North Manchester, IN had an outstanding month with 4 IL sales, 2 AL sales and 7 move-ins for June. Congratulations to Marketing Director, Sue Roesner (RoesnerSue.Roesner@PeabodyRC.org); Residency Counselor, Angie Woolard (Angela.woolard@PeabodyRC.org) and Marketing Assistant, Leona Campbell (Leona.Campbell@PeabodyRC.org) for a super month. Your forward-thinking style is fantastic!
An exciting month at Trellis Gardens at Vista Grande Villa (Jackson, MI). Director of Marketing, Jenny Lewis (JLEWIS@vgvilla.com) had 5 move-ins. Congratulations, Jenny, for a great month of June. As always, your energy, focus and dedication is so appreciated.
The sales team of Friendship Village Kalamazoo (Kalamazoo, MI), Marketing Director, Christa Quandt (quandtc@fvknet.com); Residency Counselor, Thomas Eller (ellert@fvknet.com) and Marketing Assistant/Move-In Coordinator, Madeleine Socia (sociam@fvknet.com) had 5 sales this month. Great work team - thanks for your enthusiasm and dedication. Your continued hard work is much appreciated.
Congratulations to the sales team at Friendship Village Columbus in Columbus, OH! Marketing Director, Dawn Ruppel (druppel@fvcolumbus.com); Residency Counselor, Neil Edelson (Nedelson@fvcolumbus.com); Residency Counselor, Erin Mihalik (emihalik@fvcolumbus.com) and Marketing Assistant, Pat Boehm (pboehm@fvcolumbus.com) for a fabulous month. The team had 9 closings!! Great work team!
The Village at Germantown in Germantown, TN didn't let the high temperatures slow them down. Director of Sales, Pam Leet (pleet@village-germantown.com); Sales Representative, Megan Collins (mcollins@village-germantown.com) and Sales Coordinator, Diana Ramirez (dramirez@village-germantown.com) had a great month with 5 hot sales! The forecast of high temperatures didn't stop them as they remained focused and energized! Great Job!
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100% Sold in June
Baywood Court - Castro Valley, CA
East Ridge Assisted Living - Cutler Bay, FL
University Village Thousand Oaks - Thousand Oaks, CA
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East Ridge Assisted Living - Cutler Bay, FL
University Village Thousand Oaks - Thousand Oaks, CA
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LCS welcomes Andrew Morgan (morgana@vantagehouse.org) as the new marketing director at Vantage House in Columbia, MD. Andrew comes with a wealth of senior housing experience in the DC metro area including Asbury and Marriot. In just the first month under his leadership, the team has refocused their efforts, more than doubled the month inquiry numbers, written the site marketing plan and, had a prospect event that was so successful, that they added an additional date. We all look forward to continued success for Andrew and his team. Welcome, Andrew.
Marketing Director, Ruth Wood (ruthw@rollinggreenvillage.com) at Rolling Green Village in Greenville, SC would like you to join her in welcoming aboard a new sales teammate! Residency Counselor, Emily Walker (emilyw@rollinggreenvillage.com) brings several years of sales experience to the team. Emily is excited to be a part of the Rolling Green team and ready to make her first sale!
Welcome to the entire sales team at The Forum at Rancho San Antonio in Cupertino, CA! Life Care Services welcomed The Forum to the managed family of communities on June 1st. We are so happy to be working closely with Sales Director, Roseann Rose (Roseann@theforum-cupertino.com) and her team of Sales Representatives Jeffrey Zerwekh (jeffrey@theforum-cupertino.com) and Ginger Davis (ginger@theforum-cupertino.com). They have all done a tremendous job helping out during the transition period. In addition, they deserve big congratulations for 5 Sales and 4 Closings in June! Great job!
Friendship Village Sunset Hills in Sunset Hills, MO is growing. Not only are they embarking on an exciting new expansion to their campus, but they have also proudly welcomed two new members to their team -Residency Counselors Mary Darlin (darlinmary@friendshipvillagestl.com) and Larrie Zabel (zabellarrie@friendshipvillagestl.com). Both come to the community with strong backgrounds and a wealth of experience; Mary in new housing development sales and Larrie in senior housing sales and marketing. We are excited about this new team, the many talents that each member possesses and the opportunity they have with this new expansion. Welcome aboard Mary and Larrie and we look forward to celebrating many successes with you and your new team!
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Please send questions or comments to Arliene Britt at: brittarliene@lifecareserviceslcs.com or 317.881.5145. |
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