December Sales and Success Stories

Sales and Success Stories

December 2011

SASS MAsthead 4

Something to think about...

Keep your eyes on the stars, and your feet on the ground. Theodore Roosevelt

Top Performers

Friendship Village Chesterfield in Chesterfield, MO achieved a fantastic month with 9 sales and 3 closings for the month of November. Residency Counselor, Pat Govern (governpat@fvchesterfield.com) and Sales Director, Judy Moore (moorej@fvchesterfield.com) have much to celebrate as they not only increased their total sold percentage to 99%, but are also 125% above their sales goal and 111% above their closings goal year to date. Congratulations!!!!

The Power of Five is an initiative to call attention to those practices that will make a difference in creating a positive impact on community occupancy. This section of SASS recognizes that accomplishment with High F.I.V.E.S.: Focus. Investment. Velocity. Energy. Sales Skills.

HIGH F.I.V.E.S.

5 + Sales for November 2011

Casa de las Campanas - San Diego, CA

Friendship Village Chesterfield - Chesterfield, MO

Friendship Village Sunset Hills - Sunset Hills, MO

Gambrill Gardens - Ellisville, MO

Green Country Village IL & AL - Bartlesville, OK

La Costa Glen - Carlsbad, CA

Marquette - Indianapolis, IN

Mercy Retirement and Care Center - Oakland, CA

Mercy Ridge - Timonium, MD

Morningside of Fullerton - Fullerton, CA

Peabody - North Manchester, IN

Salem Lutheran Home - Oakland, CA

Towne Club at Peachtree City - Peachtree City, GA

United Methodist Village - Godfrey, IL

Westminster Manor - Austin, TX

5+ Sales for October 2011 (missed in last issue)Marquette - Indianapolis, IN

5+ Move-Ins for Novmber 2011

AlmaVia of San Francisco - San Francisco, CA

Carillon Senior Living Community - Lubbock, TX

Christwood - Covington, LA

Croasdaile Village - Durham, NC

Friendship Village Chesterfield - Chesterfield, MO

Friendship Village Sunset Hills - Sunset Hills, MO

La Costa Glen - Carlsbad, CA

Marquette - Indianapolis, IN

The Marshes of Skidaway - Savannah, GA

Mercy Retirement and Care Center - Oakland, CA

Peabody - North Manchester, IN

Piper Shores - Scarsborough, ME

Salem Lutheran Home - Oakland, CA

Towne Club at Peachtree City - Peachtree City, GA

United Methodist Village - Godfrey, IL

United Methodist Village has been extremely focused on velocity!! Feeding off the success that September and October brought has propelled them forward to achieve 100% sold status in their Patio Villas (a first in the history at UMV) and another month of 5 sales and 5 move-ins for November! But they are not stopping there - They are invested and committed to using every ounce of their energy and skillset to attain the 100% sold and 100% occupied goals for their entire inventory. High Five to Team UMV for focusing to achieve an occupancy increase of 8% in the last few months!

Focus and Investment produce Achievement:The Lunch & Learn programs, relaxing personal lunches with the Marketing Director, dinner with residents at Green Hills and weekend tours to accommodate visiting family members, have been a great success. Green Hills residents and staff have been excited to share/tour the expansion project with prospective residents. This has resulted in 4 sales and 3 pending over a two month period. And don't forget those "Cookie Drops"!

High FIVES to Baywood Court! For adding five people to the Wait List (commitment - pre-payment of $500 Services Fee). Of the five wait list additions, four were followed closely by phone, mail, e-mail and follow-up visits for 6 months or longer. Always stay focused as success take much more than one try!

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Other Good News

Congratulations to Marketing Director, Catherine Jennings (jenningscatherine@marchesofskidaway.com); Residency Counselor, Lisa Yarbrough (Yarbrough@marshesofskidaway.com) and Marketing Coordinator, Bernice Scheele (scheelebernice@marshesofskidaway.com) at The Marshes of Skidaway in Savannah, GA. The team had 5 closings to go along with their 4 sales in November!

Congratulations are in order to the team at Croasdaile Village in Durham, NC! Marketing Director, Carol Roycroft (carolr@umrh.org); Residency Counselor, Lisa Kistler (lisak@umrh.org) and Marketing Assistant, Janice Seal (janices@umrh.org) moved in 6 new residents in November.

Congratulations to Marketing Director, Andrea Killiard (killiardandrea@pipershores.org) and Marketing Coordinator, Anne Brennan (brennananne@pipershores.org) of Piper Shores in Scarborough, ME. In November, Piper Shores truly realized the Power of Five by booking FIVE closings resulting in month-end occupancy of 97%! Way to go!

Congratulations to Retirement Specialist, Alayne Galley (agalley@heritagegh.com) at The Heritage of Green Hills in Reading, PA. Alayne's hard work and determination has paid off as she logged in her first sale in November. From day one, Alayne has been committed to working the phone, scheduling appointments and moving her prospects to the next step. Thank you, Alayne, for your commitment to the sales process. This first sale is an important milestone, and we look forward to many more to come!

They have done it again! Congratulations to the Peabody Retirement Community team of Marketing Director, Sue Roesner (Sue.Roesner@peabodyrc.org); Residency Counselor, Stan Williams (Stan.Williams@peabodyrc.org); and Marketing Assistant, Leona Campbell (Leona.Campbell@peabodyrc.org). The team had another great month with 4 IL sales, 3 AL sales and 5 move-ins. Thanks for all you do!

The marketing and sales team of Marketing Director, Sara Green (greensara@marquetterc.org);Residency Counselor, Brandi Shrader (shraderbrandi@marquetterc.org) and Marketing Coordinator, Stephanie Scotten (scottenstephanie@marquetterc.org) at Marquette in Indianapolis, IN had a great November with 5 sales and 6 closings. They have already exceeded their goal by 5. Another month to go!! Congratulations on your successes. Your dedication and persistence is very much appreciated!

In This Issue

Inspiring Thought

Top Performers

News!

Welcomes

Quick Links

SASS Archives

News

CRSA Marketing Earns Prestigious Advertising / Marketing Award

100% Sold in November

Baywood Court - Castro Valley, CA

Fountain View at Friendship Village Sunset Hills - Sunset Hills, MO

WillowPlace at Clare Oaks - Bartlette, IL

Welcomes

Please welcome Wendy Hockett (hockettwendy@timberridgelcs.com) as the new Residency Counselor at Timber Ridge at Talus in Issaquah, WA. Wendy was born and raised in California and attended the University of California at Irvine. Always looking for a new challenge, Wendy took graduate courses in business administration which prepared her for a position as Marketing Director at an acute care hospital. For the past 12 years Wendy, has helped market and manage her family's office design business. She and her husband have 2 sons in their twenties and a very energetic Australian Shepherd. She says that she is pleased to join the Timber Ridge community and has felt right at home since the first day. Welcome, Wendy!

WhiteStone in Greensboro, NC welcomes Residency Counselor, Susan Brewer (sbrewer@liveatwhitestone.org) to the Marketing Team. Susan is eager to help "sell-out" the expansion of the community and celebrate the 100 year anniversary at WhiteStone.

We are pleased to welcome Tom Byron (tbyron@capitamanor.com) as the new Residency Counselor who has joined the Capital Manor team in Salem, OR. Tom is very happy to be at Capital Manor and has a strong sales background. Tom also has experience with senior housing communities when looking at options and helping his dad move to a community. Through that experience, he learned what a difference the community lifestyle can make in a person's life and he's excited to be selling something he can feel great about. We look forward to your future successes, Tom!

A big hit-the-ground-running welcome to Leslie Dytko (dytkoleslie@friendshipvillageaz.com) Residency Counselor at Friendship Village Tempe. Leslie has been in senior housing for over 6 years and made two sales in her first month at Friendship Village Tempe! We can't wait to see what months two, three, four... will bring. Welcome, Leslie!