The Support Center University eNewsletter is published 2 - 4 times per year. Each edition contains articles pertinent to managing a complex customer support organization. We also use the eNewsletter to notify our readers of upcoming training workshops or planned participation at various industry conferences.
- Management Training Workshop
- Operational Assessments-What Can They Do For You?
- Case Study-How One Software Company Went From Sinking Ship to Smooth Sailing!
