Management Training Workshop

Operational Assessments - What Can They Do For You?

Case Study - How One Software Company Went From Sinking Ship to Smooth Sailing!

Is your organization out-growing it's existing processes and in need of change? Have you experienced a period of substantial growth and your processes and tools have not kept pace with that growth?

When a company's market expansion, sales levels, new product introductions, and other key business functions have grown at a rate substantially greater than the evolution of the support organization, you have a situation that likely can benefit from reengineering.

At last year's SSPA conference, this workshop set records. It was both the best attended (50+ people) AND the highest rated workshop at the conference! As a result, we've been invited back - times two!

Dave's very popular Reengineering Workshop is being offered as both a pre (May 4) and post (May 7) conference workshop at the Technology Services World conference in Santa Clara.

We hope you join us for this great conference. If you can't get away from the office to attend the whole conference, consider breaking away for one day to attend a training workshop (you do not have to attend the full conference to attend a training workshop).

Click the Register Now button above to get more details regarding workshop content, times, and pricing.

Now, more than ever, it is important that your support operation be lean and run as efficiently as possible. It's time to identify areas of inefficiency and stop non value-added spending.

Smart managers are looking for proactive ways to optimize their support centers now rather than wait until they are told to cut headcount and do more with less.

This month's issue will provide valuable insights into how to get your support operation running at maximum efficiency, operating with minimum headcount, and positioned for future growth.

Our two featured articles are in line with helping support organizations 'lean up' in this economy.

The first article is packed full of information about operational assessments. The second article is a case study sharing a software company's transformation from a business with no hope of ever meeting customer needs to a 'world-class' service provider.