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Performing a Thorough Operational Assessment
If you had to make a 'Top 10' list for your business
for 2009 what would it include? What would drive you
to want to create such a list?
Most people are driven to create a 'Resolutions List'
because something isn't working properly in its
current state, they want to improve upon something
they've already achieved, or maybe there are some
major changes in the pipeline.
This month's featured article shares the most
common reasons companies perform an
assessment of their support operation. As
you'll see, it's not always because something
is 'broken'.
Check it out and then try making your Top 10 list for
2009. Good Luck!
Read the full article...
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Support Center U. is an Expert Alliance Partner
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Greetings!
Most of you have seen the Late Night Show with
David Letterman reading his 'Top 10' list during the
monologue. The list is always good for a few laughs
and probably gets you thinking about what else could
be added.
It's almost 2009 and that makes me think of New
Year's Resolutions. What would the 'Top 10' list be in
that category? You've all seen the 10 New Year's
Resolutions listed below and have probably had one
or more on your well-intentioned list over the years. (I
know I have!)
This list is not particularly funny but will
probably provoke a few chuckles if thoughts
like "Oh yea, in 2008 I was going to get in shape, quit
smoking, sail around the world, clean out my
basement, and learn to play the electric guitar" pop
into your head.
New Year's Resolutions
- Spend More Time with Family and Friends
- Fit in Fitness
- Tame the Bulge
- Quit Smoking
- Enjoy Life More
- Quit Drinking
- Get out of Debt
- Learn Something New
- Help Others
- Get Organized
Maybe we should do a more
realistic "assessment' of ourselves before we make
totally unrealistic resolutions!
This month's featured article talks about the 'Top 5'
reasons companies perform an assessment of
their operations. An operational assessment can
help you create a more realistic list of the issues to
work on in 2009. It will also make it much less likely
you'll see those same issues on your 2010
Resolution list!
Two articles relating to 'post-change' activities round
out this month's newsletter. One article discusses
how to 'fine-tune' your operation after making major
changes and the other article talks about measuring
performance to determine if your improvement efforts
were successful. If you can't use these articles now,
then maybe you should add them to your list of things
to do in 2009 - after you've implemented your other
resolutions!
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| How Do I Know Our Improvement Project Worked? |
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Congratulations! You've assessed your support
center, identified areas for improvement, and made
the effort to completely revamp the way you run your
support department.
How do you know your changes are working the way
you intended them to? Are there specific metrics you
should monitor to determine success?
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Read the full article... |
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| Fine-Tuning Your New Support Center Model |
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You've 'gone live' with your new support center model
and things are running relatively smoothly. You have a
well-designed and well-built model. What next?
Now it's time to do the final 'tune-up'. Where do you
start? What do you measure? How do you interpret
the data you've collected?
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Read the full article... |
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