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New Workshop to Debut at SSPA Conference
Dave Brown has a phenomenal record of dozens of
successful process improvement projects. Many of
these projects were “major reengineering” efforts
that changed everything about how the support
operation functioned. And yet, these projects were
not affected by the typical ‘resistance to change’
that most projects encounter. Why not? What was
different?
Learn more about Dave's new workshop...
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Greetings!
We're back! Well, we never really went
away. However, we were so busy this past year
that we lost sight of our newsletter. Our 2007 New
Year's resolution is to publish our newsletter on a
regular basis.
This is the first edition of the new series. We hope
you find it valuable and stay with us. Please let us
know if you have any suggestions for improving the
newsletter or ideas for topics.
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| The Annual Check-up |
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In a recent article, Dave Brown discusses the 5 most
common reasons that companies perform a Support
Center Assessment. Do any of these describe your
company's situation? Do you need to schedule
a 'check-up'?
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Read on... |
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| We're growing our library! |
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Have you visited our site lately? We've been adding
articles and whitepapers.
Do you need information on Reengineering?
How about the challenges of staffing a complex
support center?
Are you thinking about skill-based routing?
Find these and more!
Can't find what you're looking for? Just send us a
note and we'll try to find
it for you!
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Browse articles... |
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