Is your organization out-growing it's existing
processes and in need of change? Have you
experienced a period of substantial growth and your
processes and tools have not kept pace with that
growth?
When a company's market expansion, sales
levels, new product introductions, and other key
business functions have grown at a rate substantially
greater than the evolution of the support organization,
you have a situation that likely can benefit from
reengineering.
Check out Dave Brown's workshop Reengineering Customer
Support: A Step by Step Methodology to Achieve
Quantum Leap Improvement at the
SSPA
Conference in Santa Clara, CA
from May 4-6 to learn more.
