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How Many Analysts Do I Need?
There are three major steps required to
create
a
realistic headcount plan:
1.
Create
the workload forecast
2. Calculate
the required headcount to handle the workload
3. Calculate all the factors that have an
impact on staffing
Click the link below to walk through each of the 3
steps above and determine how many analysts you
need to run your operation.
Headcount forecasting... how many analysts do I need?
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Greetings!
Are you struggling with creating a headcount
forecasting plan for your organization? Do you have a
plan but know you will need to 'jump through hoops'
later to ask for more people? Do you 'pad' your current
plan to allow for later additions? Is a WFM software
package a good solution?
Read this month's
featured article 'How Many Analysts Do I Need?' to
help predict your
future headcount needs with confidence.
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| Taking a Closer Look At Your Support Operation |
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We schedule preventative checkups for ourselves and
our families to identify and treat health problems
before they become serious issues. In support
operations, conducting an assessement every
year or two also helps identify problems in the early
stages - before they become overwhelming.
Click the link below to get answers to your questions
about service and support center assessments.
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Assessment - What Is It?, Why Do It?, 'How To' |
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| Thanks to our SSPA Conference Attendees! |
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Thank you to those of you who attended our
sessions at the SSPA conference in Santa Clara from
May 4-6.
We had an excellent conference
with
50+ people attending our session on Reengineering
Customer Support, 100+ people attending our Metrics
session which was followed by a lively 'roundtable'
discussion, along with follow-up conversations with
many of you at our booth in the Expo Hall.
It is a pleasure for us to have the opportunity to meet
you all and discuss the challenges and successes
you are experiencing within your
organizations.
We look forward to these
conferences where we have the opportunity to share
information and exchange ideas with so many of you
in the support industry. We hope to see many of you
at the Fall SSPA conference at the Mirage Hotel in Las
Vegas from October 20-22. The theme will
be 'Winning Service Strategies in a Shifting Global
Economy.' Watch our newsletter for more details as
the time gets closer.
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Click here to get a preview of the Fall SSPA conference ... |
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