 November 8, 2013 |
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Click the Links Below to be Taken to that Discipline's Article(s)
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THIS WEEK'S GREATEST CALL
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 And The Winner Is....
Congratulations to Lynn Domenech and Jocelyn Holt of Gainesville, FL for having the "Greatest Call" this week. Lynn and Jocelyn's staff member, Amanda, did an outstanding job controlling the call with a distinct purpose in mind. Some of the many things that made this a "Greatest Call" include:
- A professional greeting incorporating the new methods
- Confirmation of what the client needs by reciting it back to caller
- Quickly establishing an in-home visit
- Addressing the pricing questions with ease while establishing the Client Care Coordinator as the "expert"
- Consistently connecting with the caller
Congratulations, Lynn and Jocelyn!
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 OPERATIONS
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Quest for Excellence Contenders
 Drumroll please....attached is the list of 2013 Quest for Excellence contenders through Q3 2013. Franchisees may qualify for one of the following categories
- Top 10 revenue producers
- Greatest percentage of year-over-year revenue growth within a revenue category
- Rookie of the Year--this is the only category decided at the close of the calendar year.
We have a VERY CLOSE RACE and lots of shifting of positions so keep up the great work!
Next week we will announce the destination for the 2013 Quest for Excellence attendees, BUT, if your name is on the list, check to make sure you have a current and valid passport. It could be you will need it!
Download the 2013 Quest for Excellence Contenders
Download the Quest for Excellence Criteria
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NATIONAL ADVISORY COUNCIL
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2014 NATIONAL ADVISORY COUNCIL CANDIDATES
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Meet Your Newest NAC Representatives Call - Tuesday, November 19 at 2:30 PM EST
 Please congratulate and thank the three franchisees that are the incoming 2014-2016 National Advisory Council. The three franchisees are:
- Matt Auker, Altamonte, FL - #228 and 695
- Sallie Bongaardt, Springfield, PA - #326, 437, 624, 811, and 812
- Itay Shalev, Chicago, IL - #858
Each comes with an array of professional experiences and time in the Comfort Keepers® system that makes them very welcome additions to the National Advisory Council. Individually, each has communicated a sincere desire to make a positive impact on the network.
This year, we are not required to conduct an election because the number of candidates does not exceed available spaces on the NAC. Per the bylaws, candidates will assume a role on the 2014-2016 NAC.
Now - we would like to ask each of you to take time from your busy schedules to meet your newest NAC representatives. Matt, Sallie, and Itay will be poised and ready to answer any questions you may have on the "Meet the Representatives Call." The call will be facilitated by Jim Vercruyssen, 2014 NAC Chair, and it is your opportunity to get to know these franchisees. The "Meet the Representatives" call is scheduled for Tuesday, November 19 at 2:30 PM EST.
The call-in information is (866) 579-8110 and the pass code is 327530. We look forward to having many franchisees dial-in to meet their newest NAC representatives.
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LEARNING AND DEVELOPMENT
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Business Development Training Session
 Patrick Hanna will take you through a training session covering Business Development. This will include managing/nurturing our referral/ sales relationships to track activity and gain visibility where we are generating the most value. As always, there will be a focus on data set-up, best practices and associated reporting.
To join this webinar on Wednesday, November 13th, 2013; 11:00 am EST click here and enter as a Guest. To join the audio portion of the call, please dial (800) 591-2259 and enter the participant code 886411.
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HIRING & RETAINING A TOP NOTCH TEAM OF CAREGIVERS
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An Exclusive Look at myCNAjobs' Latest Caregiver Hiring Research
 Did you know that, on average, 27% of your current caregivers are getting calls from competitors down the road? Join us for this webinar, facilitated by myCNAjobs, and get an exclusive sneak peek at the latest published research, which includes input from more than 1300 professional caregivers and CNAs. Learn how to entice top talent - quickly - to your openings by focusing on the three biggest motivators and walk away with small and impactful tips to get the most out of your recruitment ad spend. Plus, you will get a 3-minute demo of myCNAjobs homecare recruiting tools and access a free trial with special pricing, exclusive for Comfort Keepers ®.
Thursday, November 14 2:00 p.m. EST (1:00 p.m. CST, 12:00 p.m. MTN, 11:00 a.m. PST).
Click here to join the webinar. For audio, dial (800) 591-2259, participant code: 886411.
Or enter your phone number when prompted at the start of the webinar to be called directly from the webinar.
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MARKETING
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CK BRAND LAUNCHING NEXT FRIDAY, NOVEMBER 15TH
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Experience Better Organization and Improved Functionality
 The newly designed CK Brand will launch next Friday, November 15. We believe you will truly enjoy the new design with the updated brand components, but the real benefit for all of you - it is much easier to navigate and has greater functionality.
Many thanks to the pilot group of franchisees who took the time to test the new site and provide feedback. Many of the comments were incorporated in to the first launch, but other improvements will be a part of Phase 2. Next week, we will post a tutorial on the homepage of CK Brand and will announce the webinars soon after that so please watch for that information in the Friday Flash.
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SAY THANKS 365 DAYS OF THE YEAR
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2014 Calendars are Still Available - Act Now Quantities are Limited
 By ordering this Comfort Keepers Calendar, you will be able to promote your business and say thanks to your clients and referral sources. The calendar features the new fonts, logos and imagery of the brand refresh. These 14-month calendars are full-color, printed on a high-quality matte stock, and open to 11"x19" with a drill hole for easy hanging. Only $1.99 each, and imprinting and shipping are free. Minimum order of 100 calendars.
Click here for the 2014 Comfort Keepers Calendar Order Form or call (800) 969-2620, ext. 102.
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