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Fill one uninsured patient's tooth
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$250
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$500
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Photo Credit |
Peggy Choi
Diana Lee
Raymond Tam
Eric Tiberi |
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Bi-Monthly Newsletter |
March 2011 | |
Dear South Cove Staff, Patients, Board Members and Supporters:
Changes in Delivery of Healthcare
I believe we must keep a positive frame of mind, while understanding the changes that are happening to health centers. In America today, headlines like budget battles posing threats to community health centers are certainly shocking, but true. Rather than declaring defeat, let's use our knowledge to show how for years community health centers delivered quality care to larger and larger number of people at a reasonable cost through effective management of our assets. Community health centers have stepped up to the plate time after time. So let's prove we can handle the challenge to serve our patients with affordable quality care using our new medical records as a quality measure. For the most part, we are all accountable care organizations giving one-stop shopping to our patients every day. So let's all accept the challenge and manage our patients by having them come to our health center as their first stop.
Eugene Welch Executive Director |
The Year of the Rabbit Celebration | |
2011 is the year of the Rabbit and in celebration, the health center organized and participated in a series of events marking the beginning of a new lunar year.
South Cove hosted lion dance at its two clinics: Washington Street and Quincy. The lion dance has long been a part of the new year celebration tradition. A well-performed dance is said to bring happiness and good luck, as well as drive away evil spirits.
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The two dragons getting ready to "eat" the lettuce and oranges |
The Chiu Mo Kwoon Martial Arts Academy based in Chinatown performed their signature lion dance at the Quincy clinic. On Sunday, February 6, to the cheers and claps from patients and staff, the two lions made their grand entrance. They then paraded down the hallway making a stop in each pod to give its blessing. The highlight of the dance came as the lions picked up the oranges and lettuce prepared for them from the plates. The lettuce was then shredded and tossed into the air. The spreading of lettuce symbolized spreading of good luck. The oranges also carry a symbolic meaning during Chinese New Year celebrations. They are shared among families and friends for good luck and renewed hope for the future. This is the 5th year that our Quincy clinic has welcomed the Chinese New Year with a lion dance. The annual ritual started when the clinic moved into a brand new facility in April 2007.
 
This year, giving the Washington Street clinic its due spotlight, we arranged for it to have its first lion dance ever! To the delight of patients and staff alike, the health center had the pleasure of having the students of Josiah Quincy Elementary School perform their lion dance routine on Wednesday, February 9. At precisely 10am, the group of 10+ students and two lions marched into the health center to the sounds of drums and cymbals. And immediately the atmosphere transformed from quiet to jubilation. Many touched the lions as they moved from department to department for it is believed that doing so would bring about good luck and fortune for the entire year. The students looked every bit like the professional lion dancers and delivered a performance that rivaled that of a professional one. They "ate" all the lettuce and oranges, and grabbed red envelopes hanging on a stick effortlessly with their months. The lion dance lasted about 15 minutes and when it was over, we were all left wanting more. We were so impressed by them that we have already booked them for next year's new year celebration! An interesting side note: the students learned lion dance as part of a kung-fu class offered at the school taught by none other than Bruce Lee! No wonder they were so good, they learned from the best!
South Cove thanks the School Principal Simon Ho for helping find the best group to give the Washington Street clinic its blessings: the school students, and for their marvelous performance.
We hope the lion dances helped spread health and wellness to our patients and everyone in the community.
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Eric Tiberi gives a greeting at the opening ceremony |
In addition to the in-house celebration, South Cove also participated in the 23rd Quincy Lunar New year celebration organized by the Quincy Asian Resources, Inc. On Sunday, February 13, 2011, the North Quincy High School gymnasium was decorated in red, the Asian celebratory color, as it welcomed attendees with singing, dancing and drumming. From 10:30am to 4pm, the floor was packed with visitors to one of the largest cultural events in town. Eric Tiberi, COO, representing South Cove, was among the sponsors to give a brief greeting and welcoming remark at the opening ceremony.
The organizers marketed this year's festival with the slogan of "Do good, feel good, and be part of a better world" shining the light on health, well-being and green living. This was reflected in a new feature: the Wellness Activities Center, aimed to promote exercise and raise obesity awareness. It's all about imparting the message that healthy living is an important goal for families and communities, the organizers said. South Cove was certainly very glad to take part in this effort. The health center had 3 providers stationed at the booth in the Wellness area: Dr. Qiyue Hu, an internist, Dr. Jenny Shih and Dr. Maddie Hao, both pediatricians, as well as two nursing teams. The nursing teams provided BMI screening for all the visitors and those so desired could proceed to the providers for a brief consultation on the BMI results or seek expert suggestions on how to maintain a healthy weight and lifestyle. The booth saw a total of 264 visitors.

At the gymnasium where the main festival was, South Cove's booth featured fun games designed to entertain parents and children alike. Also at the booth were our staff dental hygienist and a dental student to demonstrate the proper way of brushing and keeping good dental hygiene. There was also a representative from WIC doing outreach to its clientele: women, children and infants. Everyone that stopped by the South Cove booth also received a Rabbit stress ball as a souvenir. The booth saw close to 600 visitors by the conclusion of the event. |
Quincy Expansion Update & A Look Back | |
We are pleased to share the good news that the Quincy expansion project is moving along and that we are one step closer to breaking ground! Both the Planning Board and the Zoning Board of the City of Quincy held hearings and passed South Cove's proposal to expand. We are now in the process of selecting a construction manager/contracting firm to collect bids. We are looking to start construction preferably in May or no later than June with a projected time frame of one year for completion.
Many know that South Cove's humble beginning started in Boston Chinatown and know that we have a second clinic in Quincy. But what most may not know is how long South Cove has had a presence in Quincy. As we plan for a bright future in Quincy, it is also fitting to take a moment and look back at how everything started. The current clinic opened its doors in spring 2007, but before that we had occupied a rental space for more than a decade.
- 1996: Quincy clinic opened its doors at 275 Hancock Street with 4,000 square feet of space providing services in Adult Medicine, Pediatrics, Ob/Gyn and Laboratory.
- 2001: Expanded the available space to 5,000 square feet and added dental and optometry.
- 2003: Expand the available space yet again to 6,500 square feet adding more Adult Medicine and Ob/Gyn exam rooms.
It did not take long for us to realize that a long term solution would be to find the clinic a permanent home in a bigger space instead of constant remodeling of the rental space. After two years of hard work and commitment from all involved, this finally became a reality in 2007 as the clinic celebrated the opening of its permanent home in April. But what we did not foresee was how quickly the demand would outpace supply. Facts below show that the Quincy clinic has already outgrown its current space:
- Number of patients being served has grown from 5,500 to 10,500.
- New patient appointment waiting times have increased to 3 weeks (pediatrics is 4 weeks).
- Established patient appointment waiting times have increased to 2 weeks.
- Dental waiting times have increased to 7 months for cleanings and 3 months for filings/extractions/crowns.
It is quite unexpected that all these happened in less than four short years. They all demonstrate a clear need for more space and employees.
We are very excited about starting construction and invite anyone interested to join in on tracking its progress. A video camera will be installed at the construction site to stream live feed of the video. Visitors to the health center website will be able to follow what is happening at the construction site in real time.
From conceptualizing the idea of adding another building in Quincy to getting ready to break ground, we had to clear a couple of hurdles in the process. We are grateful to our friends and partners in Quincy who have vocally and in writing expressed their support of our project, which was instrumental in the health center receiving the green light from the City of Quincy to move ahead with the expansion.
As we slowly but surely progress, we hope to accomplish our goal of inscribing in the timeline of South Cove history the following: 2012 - grand opening of a second facility in Quincy to further serve the south shore Asian population! |
2010 UDS Report | |
South Cove, as a federally funded health center, submits a report to HRSA every year called the UDS report. The Uniform Data System (UDS) report requires the grantees to tracks a variety of information, including patient demographics, services provided, staffing, utilization rates etc. The UDS Report for calendar year 2010 was due in mid February 2011. As we fulfilled our obligation with the federal government, we thought it would be nice to share some figures with the readers to provide a glimpse into South Cove's operations by the numbers.
Total patients: 25,292
Total visitss: 149,105
3 clinics average 12,500 visits a month
File over 20,000 insurance applications a year; service over 250 patients per day; make 12,000 referrals for patients per year - all these accomplished with 11 Social Services staff!
72% patient growth since 2002, 9% average patient growth per year over the last eight years.
80% visit growth since 2002, 10% average visit growth per year over the last eight years.
"Top 5" by category:
Patient Language:
Chinese Cantonese
Chinese Mandarin
English
Vietnamese
Thai
Patient Race:
Asian non-Hispanic
White non-Hispanic
Black/African Americans
Asian Hispanic
American Indian or Alaska Native
Service Utilization by visit:
Adult Medicine
Pediatrics
Dental
Ob/Gyn
Optometry
Patients by department:
Adult Medicine
Dental
Pediatrics
Ob/Gyn
Optometry
Given the past and current growth trend, we expect to break 30,000 in patient number by 2014 with close to 200,000 visits!
As we continue to grow and serve a population that is also experiencing tremendous growth, our priority remains to provide unparalleled service to our patients and stay true to our mission of serving the underserved. |
Calling all Dragon Boat Enthusiasts | |
| Stat Dragons 2010 racing down the Charles! |
It is spring, come out to enjoy the warmer weather and flex those muscles that were dormant during winter. This year's Boston Dragon Boat Festival is taking place on Sunday, June 12, 2011. South Cove has entered a team every year since 2004, making it the 8th consecutive year. We are recruiting, so new blood and/or returning paddlers: please contact Julie at jchou@scchc.org for more information or to sign up, space is limited. No experience necessary, interested individuals only need to be unafraid of the Charles River water (in the rare case that the boat capsizes) and be able to tread! |
40th Anniversary Celebration | |
As announced in the last issue, the health center is gearing up for its monumental 40th anniversary celebration set for 2012. We have been working to trace South Cove's roots all the way back to the very beginning. 40 years is a long time for any organization; gathering historical pictures, documents and tracking down old timers is a major undertaking but we have made some progress. Though the center was established in 1972, three years prior to that, volunteers and activists in Chinatown were already quietly laying the foundation. A task force was formed in 1969 and it took three years' labor of love to put together an ace grant proposal that secured the birth of the health center. We have been tracking down members of the task force, founders and past executive directors of the health center to invite them to the celebration and share with us what it was like back in their days. It is like finding misplaced pieces of a puzzle and putting them back together one by one. We are eager to complete the puzzle and cannot wait to unveil it at our celebration next year to chronicle South Cove's 40-year journey.
Apart from contacting former staff, we are also hoping to hear from anyone that has stories to tell or pictures to share. Please get in touch with us! Meanwhile, a committee is being formed, if you would like to take part in planning and shaping this event, please submit your name to Eugene Welch at ewelch@scchc.org no later than April 15, 2011. |
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About South Cove Community Health Center:
Founded in 1972, South Cove is dedicated to improving the health and well being of the Asian communities in Massachusetts with a special focus on the medically underserved by providing high quality, community-based health care that is accessible, culturally competent, and linguistically appropriate for these populations. Services: Adult Medicine (成人科) Bone Density (骨質篩檢) Ob/Gyn (婦科) Mammography (X光乳房攝影篩檢) Pediatrics (兒科)
Podiatry (足步科) Neurology (神經科) Dentistry (牙科) Optometry (眼科) Member Services (會員服務) Nutrition/WIC (營養科/奶卷) Family Planning (家庭計劃) Early Intervention (幼兒培育組) Behavioral Health (行為健康科) Brighton/Allston After-School Enrichment Program (課餘活動中心)
Clinic Locations: 885 Washington Street, Boston, MA 02111 Tel: 617-482-7555 145 South Street, Boston, MA 02111 Tel: 617-521-6730 435 Hancock Street, Quincy, MA 02171 Tel: 617-745-0280 Website: http://www.scchc.org |
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