 August 30, 2013 |
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Click the Links Below to be Taken to that Discipline's Article(s)
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CALLSOURCE - REPORTING PORTAL
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Online Report Training - September 5 - 2pm EDT
 Join our call routing and referral partner - CallSource - for a training session on using their online reporting portal for your local office. During the session you will learn how to login, view, manage and listen to your inbound calls that have been re-routed from national advertising efforts. During this session, you will learn how to:
- See inbound call activity including call answering percentages and missed calls
- Identify how many revenue related inquiries are coming to your office
- Pinpoint peak call times, providing you useful information for call handling staff planning purposes
- Review and listen to calls to identify training opportunities
- Find out how many calls are missed/received in real time
If you attended the branding and advertising webinars, you are automatically registered for the Call Routing session on September 5 at 2pm EDT. You should have received a confirmation for this event.
If you are not registered for the webinar and are interested in attending, please click here.
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 OPERATIONS
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THE GREATEST CUSTOMER CALL
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Win an All-Expense Paid Trip to 2014 Leadership Conference
 Prepare your team to handle the GREATEST customer call! What is the value of being the GREATEST? Proper phone training will ensure that your customer's telephone experience differentiate you from other home care companies. This will help your team make the leap from just another home care company to THE ONE. Your team needs to use skills and techniques that leave the caller feeling that we "get it" and are the best place for them to get a solution. So are you ready? Training opportunities are being provided across the system. Take a leap in becoming the GREATEST by tuning up your phone skills. We are rolling out new training materials and tools, including sample call recordings and models. To help train your office staff to be the GREATEST, be on the lookout for webinars, helpful tools on the Members page, coaching meetings in your area and other CKFI channels. So, how will the GREATEST be determined?You will have to record all prospective client calls, listen to them and submit those incredible examples of a prospective client that was treated to a great Comfort Keepers® experience. Each week, from September 16 through October 31, we will select the greatest of the week for posting to the Comfort Keepers forums. You may submit as many great calls as you want.
Your efforts in this contest will be rewarded! The winner will receive an all-expense paid trip to our Annual Conference in Denver for three; for the Franchisee, the franchisee's significant other and the employee that performed the greatest call. But there's more! The winner and their business coach will be recognized during the awards banquet at the conference. The group will receive a private dining experience with CEO Sarosh Mistry and $1,000 spending cash for each person during their time in Denver. The contest begins September 16 and submissions will be accepted through October 31. CKFI will also be conducting mystery shops during this time and may submit greatest calls that they experience. Remember each week a GREATEST of the week will be selected and posted to the CK forums and automatically entered as a finalist. In addition, five finalists will be selected by a panel at CKFI. Those 12 finalists will be judged by the NAC, who will choose the winner. Winners will be notified prior to the conference. |
LEARNING AND DEVELOPMENT
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LEARNING AND DEVELOPMENT ROAD SHOW
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Highlight on HR - Candidates, Recruitment, Changing Laws
Please join Robert Johnson, VP of Human Resources and Leslie Waddell, Manager of Learning and Development for the Human Resources Road Show in Dallas, TX on September 17th and 18th. Gain powerful insight from three guest speakers who are experts in their fields. Speaker
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| John Harrison
Employment Law Attorney
| Changing Employment Laws
| Tom Welz
Accord Mangement
| Recruiting and Retention
| Steve Million
CareerBuilder
| Reach Potential Employment Candidates
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 You will also have the opportunity to meet Robert Johnson, CK Franchising, Inc.'s Vice President of Human Resources. The second day of the roadshow will be practical application of the tools presented and an update from CKFI's Manager of Learning and Development, Leslie Waddell. For more information, please visit Members > Training. Registration for this road show ends September 8th. Click here to register now! This session is open to owners and any HR employees. Be sure to register each attendee separately and we'll see you in Dallas!
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Technical Issues with Two Personal Care Courses
 We are currently experiencing technical issues with 2 courses: Personal Care: A Caregiver's Guide to Senior Nutrition and Personal Care: Safe Movement. We are sorry for the inconvenience this may cause you in the training of your staff. We will update you when the courses are fixed. |
MARKETING
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HOLD A FEED SENIORS NOW™ FOOD DRIVE
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Be Part of September's National Hunger Action Month
 Comfort Keepers ® will be promoting Feed Seniors Now™ events throughout the month of September, as part of the National Hunger Action Month. Your franchise can benefit from holding a Feed Seniors Now food drive and the positive PR it can generate, while also helping to feed seniors in your community! CKFI will be promoting Feed Seniors Now food drives and Nourish Senior Life ® (NSL) events on our NourishSeniorLife.com site. Register your event for the opportunity to have your office listed on our NourishSeniorLife.com site, and your stories will click through to your local website! We will also be hosting a Feed Seniors Now Facebook page and you are welcome to like the page, and follow the events there as part of your social media campaign. Click here to register now!
To promote your food drive we have created posters, bin wrappers and flyers. These are available from Think Patented and have been updated with the new Comfort Keepers logo.
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MASTERMIND
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NEW HIPAA MEGA RULE - MASTERMIND CALL
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Are You in Compliance with New HIPAA Changes?
The Health Insurance Portability and Accountability Act (HIPAA) mega rule change seeks to finalize privacy and security regulations, and will affect Comfort Keepers®' practices. These are some of the most significant changes to the rule since it was first implemented 15 years ago. The final rule became effective on March 26, 2013 and covered entities and business associates must comply with the rules by September 23, 2013.
Please join Kym Clark, RN, Director of Home Care Services, for an informative Mastermind call on Thursday, September 5th at 11:00 AM EDT. You will learn about how the HIPAA rule changes will affect your franchise, revisions to the HIPAA manual, and new sample forms available to you to adhere to the new regulations. To join the meeting, click here. Conference Number(s): Toll Free: (800)-591-2259, Participant code: 886411
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