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July 26, 2013

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TOP STORY
NATIONAL BRANDING          
Creative Concepts Consumer Tested
 
This week, Red212 presented three different creative concepts to the National Branding Committee.  From the three, the committee selected two creative concepts to consumer test. This was an excellent exercise and validation that despite the industry being in existence and flourishing for 20 years or more, there is negligible awareness of the category and virtually no awareness of any brand. The demographic profile of the research participants reflected our target market and all are dealing with the care of a senior in one manner or another, and yet, none of the participants understood that there are agencies providing in-home care, versus an independent, and no one had heard of Comfort Keepers®. This exercise not only helped the committee select the creative concept to further develop, but confirmed the strategic priorities of (1) introducing the category to consumers, and, (2) introducing the brand. All the while, the spots must connect on an emotional level as well as a functional level.

The committee selected a beautiful concept entitled, "Magic Mom" and Red212 will now build out two :30 spots and lift a :15 from each of the :30s. In total, we will have a campaign of 4 spots with which we will launch the campaign. Watch for more details!

SALESSALES
REGISTER WITH CARELIKE TODAY!   
Branch Out to a More Qualified Audience

 

Comfort Keepers® is working with CareLike, LLC to list all current franchises in their service database. The CareLike database is searched by thousands of consumers and case management professionals each day.

All Comfort Keepers franchise locations currently have basic listings. We invite you to register with CareLike for FREE and update your listing with your additional information. Update your profile today to:
  • Increase visibility
  • Make your profile stand out by adding information
To learn more about CareLike and to update your listing use the following links:
  1. Explore the CareLike database by clicking here
  2. Register and update your listing for free, click here and follow the instructions. 
  3. For tips on creating the best business listing, click here.  
 If you have questions or need help registering, please contact chrushka@carelike.com.

PROGRESSIVE MEDICAL   
A New Potential Referral Source

 

For more than 25 years, Progressive Medical, a national company, has been developing innovative pharmacy management and ancillary solutions for clients in the workers' compensation and auto no-fault insurance industries. By combining clinical expertise with the highest possible retail pharmacy network penetration, home health care services and medical equipment, Progressive Medical enables its clients to manage costs while providing quality care to injured parties.

Progressive Medical is a potential referral source for Comfort Keeper® franchisees. Fill out a provider application to become one of Progressive Medical's ancillary providers. There is no cost to join.

Click Here to download an ancillary provider application.

IMPORTANT ANNOUNCEMENT   
Clarification on AVCC - American Veteran's Care Connection 

 

Last week we implied that AVCC is a national company. However, there are 17 states where they cannot offer services due to various home care regulations. We apologize for any confusion caused by last week's message. Please Click Here for the list of states that AVCC operates.

If you missed last week's announcement AVCC is a resource for your clients who have access to Veteran's benefits. In addition, to being a resource for any of your clients with VA benefits that are struggling to complete the required paperwork, AVCC may become a referral source for you as well. Additional information may be found on Members > CK Brand > Sales > Key Accounts > Third Party Administrators.

Click here to download informational flyer.
Click here to download provider agreement.

FranDevFRANCHISE DEVELOPMENT
LAST CHANCE!   
To Lock in The Old Franchise Fee and SAVE!

 

If you are looking to grow your Comfort Keepers® business, expansion is a key component to consider. Effective March 1, 2013, the Franchise Fee was raised to $45,000. However, as a franchisee, should you decide to purchase a new territory by August 30, 2013, we will honor the old $42,000 Franchise Fee for you.

In addition, we offer financing for your expansion territory with only $5,000 down, and finance the balance of the cost for 30 months at 6% simple interest. Also, the $300 minimum royalty payment on that expansion territory does not begin until the 30th month.

If you have any questions about this program and would like to move forward with an expansion, please contact Larry France at LarryFrance@ComfortKeepers.com or (888) 329-1368.

OperationsOPERATIONS
SECOND QUARTER 2013   
Quest for Excellence Contenders

 

Here is the list of the second quarter 2013 Quest for Excellence contenders. Contenders may qualify for The Quest for Excellence in one of  three different categories:
  • Top 10 revenue producers in the network
  • Franchises that have the greatest percentage of year-over-year revenue growth within a revenue category
  • Rookie of the Year - this is the only category decided at the close of the calendar year.

We have a VERY CLOSE RACE within some of the categories and the contenders are shifting positions! Please make sure that you are in compliance as the award recipients must be in good standing. To see if you're a contender for one of these categories, click on the link below.

Do you have a passport? Are you fluent in Spanish? We are finalizing the Quest for Excellence destination and will announce the wonderfully fun and relaxing location soon! Third quarter results will be published in October! Keep up the great work!

Download the 2013 Quest for Excellence Contenders.
Download the Quest for Excellence Criteria.

IS YOUR OFFICE THE GREATEST?            
You May Soon Know
 
Look for more information in the coming weeks.

HRHUMAN RESOURCES
FREE HEALTH CARE EMPLOYMENT RESEARCH STUDY  

Learn What Criteria is Important for Candidates Considering Employment in Health Care


There are numerous changes taking place in the health care industry that can directly impact your hiring in the field. As both the competition for talent and the demand for skilled professionals increases, it becomes more and more important to familiarize yourself with the important factors and challenges regarding employment in health care.

Due to the increased concern with education and the impact that it can have on salary reduction and cost cutting, the competition for health care jobs is expected to grow over the next 3 years. While employers continue to raise the standards for qualified applicants, people become more concerned with receiving the proper education in order to meet these qualifications. With this increase in competition in the health care industry, it is important for you to understand the facts! Click here to access the Health Care Employment Research study conducted by CareerBuilder to understand more about employment in the health care industry.

XpertHR WEEKLY WEBINAR          

Tuesday, July 30th   


Don't miss this opportunity to learn more about how Xpert HR can help you comply with employment regulations by providing comprehensive federal, state, and local HR, Payroll and Benefits guidance. If you have yet to attend a webinar, please sign up and attend this informational webinar. CKFI and The Employer of Choice and Vendor Relations Committee of the National Advisory Council recommend you attend this webinar to learn how this partnership can benefit your business.

This week's webinar is scheduled on Tuesday, July 30, at 11:00 am EDT.

Future webinar dates: 

Tuesday, August 6     Wednesday, August 21 
Wednesday, September 4   Wednesday, September 18

 

To sign up for or attend the webinar, click on the date located above, that you would like to attend. If you have never used WebEx, please make sure you have the software downloaded on your computer. This meeting does not require a login or password.

Teleconference information: Call-in toll-free number: (855) 733-3266. Attendee access code: 894 185 3893. If you should have any difficulties, please email Bonnie.Fairbrother@ReedBusiness.com
To learn more about XpertHR and our partnership, click here for the informational flyer.

MarketingMARKETING
FEED SENIORS NOW™ BEST PRACTICE      

Register to Win and Send Us Your Updates   


By forming a community partnership, Comfort Keepers® owner Kristina Butler of Dayton, Ohio was able to not only meet, but exceed her one day goals during a Comfort Keepers Feed Seniors Now™ food drive. By partnering with their local AARP office (who mailed out 25,000 post cards to local members), three local markets and their neighboring Comfort Keepers offices, over 3,500 pounds of food filled up 3 Comfort Keepers SUVs. It was a win-win for all involved, not only for the good community engagement and outreach the office experienced but especially for seniors that received the food.

Don't forget that you can win $100 gift card and possibly an iPad mini! If you are holding a Nourish Senior Life® event this summer (thru August) please let us know! Need an idea on an event for your office? There have been a number of successful events including food drives, community lunch and learns, and local health fairs. Register your event now for a chance to win. The registration and update forms are easy to complete and will only take  a minute. Registration and/or updates will earn you one entry each for a chance to win the gift card and iPad mini. Click here to Register or Update now!

PROMOTE YOUR BUSINESS 365 DAYS A YEAR

Deadline Extended until August 2 - Order Your Comfort Keepers® Calendar Today!  


By ordering this Comfort Keepers® Calendar, you will be able to promote your business to clients, prospects, referral sources and business partners 365 days a year. The calendar will feature the new fonts, logos and imagery of the brand refresh. These 14-month calendars are full-color, printed on a high-quality matte stock, and open to 11"x19" with a drill hole for easy hanging. Only $1.99 each, and imprinting and shipping are free.

In order to incorporate the brand refresh, calendars will be delivered the first full week of October and not the end of September. Deadline to place orders is August 2nd. Click here for the 2014 Comfort Keepers Calendar Order Form.

LandDLEARNING AND DEVELOPMENT
TECHNICAL ISSUES WITH SILVERCHAIR    
Sorry for the Inconvenience

Over the past couple of weeks many of you may have noticed technical issues with some Comfort Keepers® specific courses, primarily the Personal Care and Private Duty Nursing series. The two most common issues have been receiving an error message while the course is loading a page, or the course freezes and the user is forced to close the course and reopen it until it loads correctly.

CKFI and SilverChair are both hard at work trying to pinpoint what is causing these issues. Although the courses can still be completed with additional time and patience, we recommend that you delay trying to complete these courses until the issues are resolved.
 
If you have experienced issues with any other courses please email the course title and the issue encountered tommckinney@reliaslearning.com
 
Thank you for your cooperation throughout this process.

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