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  E-Newsletter Archives
Since 2004, The People Smart Toolbox has provided useful and practical tips for increasing your personal skills, staff development, conflict resolution and customer relations topics.

Here's a collection of some of our issues from the past.  The list is growing as time goes on, so make sure to come back often for updates.
 
  • Management Tips
  • From Micromanagement to Mentoring
  • Avoid employee disengagement by applying the 5 attributes of a great mentor/coach.

  • Broken Promise Remedy
  • This article is about a common complaint heard from disgruntled employees—broken promises.

  • Eject Judgment
  • Are you guilty of judging others in your thoughts and actions? If so, it works against you. This article goes beyond the obvious.

  • Transition Planning
  • Learn the three stages of effective change and what questions to ask implementing.

  • Retaining Top Talent in a Down Economy
  • At this very moment, your key employees are most likely being recruited by other organizations. Give them a lot of reasons to stay where they are.

  • Customer Relations
  • Service Recovery
  • Get your staff involved and help them buy-into the service recovery philosophy. Learn the 5 benefits for service recovery.

  • Customer Defection
  • What is the monetary value of loyal customers? Learn the 4 “P’s” of great service.

  • Internal Customer Relations
  • What's so special about Nordstrom's employee culture? Learn the 6 top needs of employees.

  • Time Management
  • Be Monday-Ready
  • Overcome resistance to weekly planning and get “Monday-Ready”. Four benefits of Friday afternoon preparation.

  • Multitasking Faux Pas
  • Is multitasking destroying your productivity? See what recent research findings say about multitasking and its consequences.

  • Interruptions Examined
  • Here’s a potpourri of interruption efficiency principles and a 4-Step Method for creating a new habit.

  • Personal Skills Development
  • Unsolicited Advice
  • Unsolicited advice is more about relieving tension of the giver and less about improving the behavior of the receiver.

  • Personal Effectiveness
  • Personal effectiveness comes from specific intention. Intention means that you intend to act in a specific way in a specific situation. In this issue you will learn the five attributes that effective leaders employ.

  • Relationship Self Talk Mechanics
  • Your next relationship tension hurdle will not be as difficult because you know what to do. It all starts with the command you give your mind called self talk.
  • Communicating Change
  • A case study of a non-communicative boss, 3 tenets of communication flow excellence and the results of not closing the communication loop.

  • Fear Illusion
  • Most of the time our imagined fears keep us from enjoying something we would really like to do. In this article, you will learn 5 principles for eradicating fear.

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