 January 3, 2014 |
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Click the Links Below to be Taken to that Discipline's Article(s)
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WEBSITE REDESIGN: WEBINAR #1 "WHAT TO EXPECT"
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 Here are the Log In and Web Links
As a reminder, our first webinar designed to help guide you through the website redesign project begins on Jan.6th and will run through Jan. 17th. The first webinar is titled "What to Expect" and will provide the following information:
- Detailed outline of the implementation process: This is a step-by-step review of the process that will culminate in your localized website, including how to schedule your Implementation Workshop Session.
- Overview of the Implementation Workshop Session: Learn how to get the most out of your session by understanding what to prepare for the meeting as well as a list of key decisions that need to be made during the session.
- Review of resources established to support franchisees during the implementation process: Watch a tour of the Website Resource Site and Click-to-Chat support, along with the customer service support hours during which professionals will be available to respond to the Comfort Keepers® dedicated email and phone line.
Webinar 1 Links and Dial-In Information:
To participate in the webinar, dial-in using the numbers below to access the audio and to participate in the webinar, click on the links below. Please note that each webinar's phone number, access code, and hyperlink is unique.
The webinar schedule is published below. All times are EASTERN and each webinar will run 60 - 90 minutes, pending the volume of questions submitted. Please keep in mind that Implementation Workshop Sessions will be begin the week of Jan. 13th so it will behoove you to participate in the webinar at your earliest convenience.
Webinar 1 "What to Expect" Schedule:
Date
| Monday
January 6
9 am
| Tuesday
January 7
3 pm
| Wednesday
January 8
10 am
| Thursday
January 9
6 pm
| Friday
January 10
11 am
| Dial-In
Number
| (702) 489-0001
| (415) 655-0051
| (702) 489-0003
| (702) 489-0004
| (646) 307-1706
| Access
Code
| 144-821-518
| 523-719-441
| 996-244-005
| 309-570-427
| 309-570-427
| Hyperlink
| Click Here
| Click Here
| Click Here
| Click Here
| Click Here
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 NATIONAL BRANDING
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EXPANDED ZIP CODE COVERAGE NOW IN EFFECT
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CallSource Update Now Live
 Prior to the launch of the national advertising, franchisees were given the opportunity to submit open zip codes to be loaded to the CallSource database. These are zip codes, though not "owned" by a franchisee, could be readily serviced by a franchisee or franchisees to expand the reach and ability to service a broader population. The process to update the CallSource program is currently a manual one and we are pleased to announce that a comprehensive update has been launched on January 3, 2014. This update includes any requests for open zip codes submitted from August 19th through November 20th. There were thousands of zip codes programmed for this update! To ensure accuracy of the programming, CKFI conducted random telephone testing on Dec. 19th. All franchisees are encouraged to also complete their own testing. As part of the update, we establish a dedicated testing line, which allows franchisees and CKFI the opportunity to test the accuracy of the database without compromising the Call Source reporting. PLEASE USE THIS PHONE NUMBER FOR ALL TESTING: 888-833-8721. The National Branding Committee is also working with CallSource to automate the updating process. This will allow more timely updates to the CallSource database. Our goal is to have monthly updates starting in the early part of the year. |
FRANCHISE DEVELOPMENT
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COMFORT KEEPERS® RECOGNIZED BY ENTREPRENEUR MAGAZINE
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#1 Franchise Network in Senior Care Category
 Comfort Keepers® - Congratulations! For the second year, Entrepreneur magazine has recognized Comfort Keepers ® as the #1 franchise network in the Senior Care category in the 2014 Franchise 500! All companies that are contenders for this recognition are judged by the same objective, quantifiable criteria, the most important including: financial strength and stability, growth rate, and the size of the system. This year 853 companies across all industries made the initial cut from all entrants, and through the next round of evaluation, the list was reduced to the top 500 companies. Comfort Keepers ranked #59 among the 500, and #1 in the Senior Care category.
Many of you will want to tout this recognition in your local media and leverage it in your sales process. Please go to Members > CK Brand > PR where you may download a customizable press release and sales flyer. You may also use the Entrepreneur Franchise 500 logo in your local sales and marketing efforts. The logo can be found on CK Brand > Logos. Thank you all for the role you play in helping Comfort Keepers achieve this recognition. It's great to be #1! |
| OPERATIONS |
OPERATIONAL EXCELLENCE AWARD
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Submit Your Application Today!
 Applications are now being accepted for the Operational Excellence award! This award will be presented at the 2014 Leadership Conference to franchisees that demonstrate their commitment to enduring quality throughout their organizations. Developed by a committee of franchisees and CKFI staff, this award recognizes those franchisees, regardless of size and revenue volume, who live their commitment to quality every single day. A proven quality program provides a point of differentiation. Winners will be able to share in their community, on their website and with referral sources that they have been chosen as a provider of "Excellence in Service Delivery." This designation will carry a registered seal/logo that recipients can use with all of their correspondence and advertising as well. To learn more and complete an application, choose the Operational Excellence tab on the Members website. Applications will be accepted until January 31, 2014. |
COMFORT KEEPER® OF THE YEAR
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Nominations Begin Monday, January 6th!
 The Comfort Keeper® of the Year (CKOY) award is a time-honored event where each office can recognize and honor outstanding Comfort Keepers.
This award will be given to six Comfort Keepers throughout the U.S. who have gone above and beyond the call of duty and who continually strive to provide quality care and quality of life for their clients. The recognition shown to deserving Comfort Keepers continues to help build the teams that shape the future of the Comfort Keepers ® system. All nominations are due by February 9, 2014. To nominate a Comfort Keeper in your office for this prestigious award, please click here to complete the on-line nomination form. For details of the nomination and selection process, click here to download the document. If you have questions about the process, please direct them to Joni Magnus-Ramsey, Marketing Manager, at JoniMagnusRamsey@ComfortKeepers.com. |
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