 December 27, 2013 |
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Click the Links Below to be Taken to that Discipline's Article(s)
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WEBSITE REDESIGN: WEBINAR #1 "WHAT TO EXPECT"
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 Overview of the Process and Implementation Plan
Please join us for the first in a series of webinars designed to help guide you through the website redesign project. The first webinar is entitled, "What to Expect," and will provide the following information:
- Detailed outline of the implementation process: This is a step-by-step review of the process that will culminate in your localized website, including how to schedule your Implementation Workshop Session.
- Overview of the Implementation Workshop Session: Learn how to get the most out of your session by understanding what to prepare for the meeting as well as a list of key decisions that need to be made during the session.
- Review of resources established to support franchisees during the implementation process: Watch a tour of the Website Resource Site and Click-to-Chat support, along with the customer service support hours during which professionals will be available to respond to the Comfort Keepers® dedicated email and phone line.
Be sure to participate in this webinar to ensure your new site provides you with the greatest return to your business. For your convenience, we will offer the live webinars January 6 through 17th at various times to accommodate all time zones. Each session will be followed by Q&A. CKFI will publish the links and dial-in information in the January 3rd edition of the Friday Flash.
All times are EASTERN and each webinar will run 60 - 90 minutes, depending on the volume of questions submitted. Please keep in mind that Implementation Workshop Sessions will be begin the week of Jan. 13th so it will behoove you to participate in the webinar at your earliest convenience.
Webinar 1 "What to Expect" Schedule:
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Monday
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Tuesday
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Wednesday
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Thursday
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Friday
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1/6 - 1/10
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9:00 AM
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3:00 PM
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10:00 AM
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6:00 PM
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11:00 AM
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1/13 -1/17
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3:00 PM
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10:00 AM
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6:00 PM
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11:00 AM
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 INFORMATION SYSTEMS
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EMAIL SERVICE DISRUPTION UPDATE
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What Happened and How We Prevent Future Occurrences
 Today online security compromises are a reality of business life. Comfort Keepers® is, unfortunately, no exception to what seems to be this new-found rule of business. Protecting our online security is a significant strategic priority, and CKFI will, in the very near future, be communicating with the franchisee community on basic protocols and processes that we will all need to implement.
As you know, we experienced significant challenges with the email system this past week. The franchise email system is now performing and we are encouraged that the issues affecting our email system are resolved, but we continue to monitor the system closely. Click HERE to read a brief summary of what transpired and what CKFI is doing to prevent a repeat occurrence. |
OPERATIONS
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CKFI Offices Will Close on Tuesday, December 31, 2013, and Wednesday, January 1, 2014
Happy New Year! We hope 2014 brings you all health and happiness. In celebration of the New Year, the CKFI offices will be closed on Tuesday, December 31, 2013, and Wednesday, January 1, 2014, and will reopen on Thursday, January 2, 2014. The on-call service will be available if you have an urgent need and a member of the CKFI leadership team will be available. That number is 800-387-2415. Thank you and Happy New Year!
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| MASTERMIND |
SILVERCHAIR TO RELIAS: PREVIEW OF THE NEW LEARNING MANAGEMENT SYSTEM PLATFORM
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Thursday, January 2, 2013 11:00 am EST
(10:00 am CST, 9:00 am MTN, 8:00 am PST)
 In mid-2013, Silverchair, our current Learning Management System provider, merged with Relias Learning, a leader in the Learning Management industry and specialists in developing educational programs for healthcare and senior care professionals. The merger brings with it an enhanced, streamlined learning management system to make training your employees easier and more efficient. CKFI has been working with Relias for several months to develop a transition process that will take place over the next several months. Join us for this month's MasterMind call, when we will provide a high-level overview of the new platform and the many new features that will make training your employees easier than ever. We will also share with you the timeline for the transition and what it will mean for your individual organizations. Click here for the MasterMind webinar. For Audio, enter your phone number when prompted after you log into the webinar. You will then be called back automatically by the system. Or you can dial... Phone: (800) 591-2259 Participant Code: 886411 |
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