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May 31, 2013

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UPDATE ON RFP FINALISTS     

Presentations to National Branding Committee Set for June 4 - 6       


On June 4, 5, and 6, the finalists from the RFP process will present to the National Branding Committee at the CKFI offices in Dayton, OH. Three companies from each of the following disciplines will present to the committee: call routing, media planning and purchasing, and creative services. A total of 9 companies will present and the committee will ultimately select a single company from each of the disciplines. The RFP process has been very methodical and thorough and the committee is excited at the caliber and professionalism of the various organizations that will present. Once the final selections are made, the committee will announce to the entire franchise network. Watch the Friday Flash for this very important information.

OperationsOPERATIONS
FRANCHISEES TO SHARE INSIGHTS

Jackson Spalding Focus Group June 6th      


We'd like to thank the eight franchisees who will be participating in the focus group on June 6th at the Jackson Spalding offices in Atlanta, GA. Franchisees from across the country will share their thoughts and observations on how to improve the overall communications within the Comfort Keepers® network. Once the research is complete and summarized, we will share the feedback with the network along with a plan of next steps.

SAFETYCHOICESAFETYCHOICE
SAFETYCHOICE® PRODUCT UPDATE

New Auto Fall Sensor Now Available

    
Now you can offer your clients who are at risk for falls another tool so that they can confidently remain at home independently - the new SafetyChoice® Auto Fall Sensor. The device works with the recently introduced G4000 PERS as well as the Cellular PERS, and provides the security of Guardian Medical Monitoring response if a client falls and is unable to push a button to notify help. When triggered by conditions such as a sudden impact or a high velocity drop, the SafetyChoice Auto Fall Sensor will transmit a signal to the support center so the situation can be assessed. There is also a button that can be pressed to transmit a signal to the support center. Cost on this item will be $23 and suggested retail is $42.95. The SafetyChoice Auto Fall Sensor is available now. If you have any questions about the SafetyChoice Auto Fall Sensor, please call your business coach.

Click here to view the product sell sheet.
Click here to visit ThinkPatented.

HRHUMAN RESOURCES
HR HOT TOPICS

Disability Discrimination and Withholding Wages

    
Disability Discrimination
Do you know your obligations as an employer for hiring individuals with disabilities? Do you know what defines Disability Discrimination? The Americans with Disabilities Act and the Rehabilitation Act were amended by the EEOC. Click here to read more information on this important topic.

Withholding Wages - What If a Separated Employee Owes You?
It is common for employees to separate from employment while still owing money to their employer. Such indebtedness can be generally attributed to a variety of causes. Employment Attorney, Bennett Epstein, of Foley and Lardner, updates you on the legalities of this important employment matter. Click here to read the entire article. Please note: The content of this article is intended to provide a general guide to the subject matter. Specialist advice should be sought about your specific circumstances.

MastermindMASTERMIND
MARK YOUR CALENDAR FOR THURSDAY, JUNE 6TH

Prepare for Calls from National Brand Advertising        


phone cropped With National Brand Advertising set to kick off this fall, franchisees will potentially experience calls from consumers who are earlier in the decision-making process. Now more than ever it is critical that the Comfort Keepers® staff members who are answering the phones for your office know how to properly handle the calls that come in and move them forward in the sales process. Learning Development Specialists, Leslie Waddell and Michael West, will present this month's MasterMind class on telephone technique with a focus on the 'pro-active' caller. We will discuss proper phone skills, and how to coach your staff to handle the calls and referrals professionally and efficiently. We will also discuss several resources you can use to improve telephone and sales skills.

Join us on Thursday, June 6th, 2013 at 11:00 a.m. EDT; 10:00 a.m. CST; 9:00 a.m. MTN; and 8:00 a.m. PST. To join the meeting online, click on the "Conference Link" below and follow the directions.
CONFERENCE LINK

You will be prompted to enter your phone number in order to join the audio portion of the call.

If you are unable to participate in the webinar feature but would still like to listen to the call, dial (800) 591-2259 and use the participation code 886411 for access.

MarketingMARKETING
DON'T FORGET TO SEND US YOUR UPDATES

Nourish Senior Life™ Drawing Next Week     


If you held a Nourish Senior Life™ event in March, April, or May please let us know! We will be holding the quarterly drawing next week, June 7th. By registering your event and updating us on the success that you had, you could win a $100 gift card and possibly an iPad mini! Register now for a chance to win for the March through May drawing. The registration and update forms are easy to fill out and will only take you a short amount of time. Registration and/or updates will earn you one entry each for a chance to win the gift card and iPad mini. Click here to Register or Update now!

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