 May 24, 2013 |
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Click the Links Below to be Taken to that Discipline's Article(s)
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COMFORT KEEPERS® OKLAHOMA CITY OFFICE
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All Is Well Despite Devastating Tornado
Our thoughts and prayers go out to the people in Oklahoma City - especially our Comfort Keepers® - after the deadly tornado that ripped through the area earlier this week. Thankfully, all of the staff, General Manager, Joe Forrest, and their clients are well and accounted for, and the Comfort Keepers® office on the north side of the city was unharmed.
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 OPERATIONS
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FIRST QUARTER 2013
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Quest for Excellence Contenders
 Can we have a drum roll, please? Here is the list of the first quarter 2013 Quest for Excellence contenders. As last year, the criteria to qualify for the Quest for Excellence includes three categories: the Top 10 revenue producers in the network, franchises that have the greatest percentage of year-over-year revenue growth within a revenue category, and the Rookie of the Year. The Rookie of the Year is the only category decided at the close of the calendar year. To see if you're one of the 18 contenders for one of the other categories, click on the link below. We are reviewing the Quest for Excellence destination, but if you see your name on the contenders' list, you just may want to make sure you have a valid passport. We will announce the locale very soon. Second quarter results will be published in July. Keep up the great work! Download the 2012 Quest for Excellence Contenders.Download the Quest for Excellence Criteria. |
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2012 LEAP AWARDs
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See Who Joined the Winners Circle
 While many of us were in attendance at the Annual Dinner and Awards Ceremony of the Comfort Keepers ®' Leadership Conference held in Boca Raton this past April, we wanted to let everyone share in the successes of the more than one hundred twenty (120) 2012 award winners. Hearty congratulations go to our eight Comfort Keepers® of the Year, and the sixty-eight offices who received Hourly Awards based on generating 1,000 hours and more. Twenty-five franchisees received our distinguished President's Club Award for having generated the highest revenue in 2012. Our newest honor this year, the Operational Excellence Award, was given to the twenty-six franchises that excelled in Client Satisfaction, Caregiver Satisfaction, Community Involvement and Referral Recommendations. Finally, individual awards were given for the Single Unit Office, the Multi Unit Office, Top Performing Office, and Rookie of the Year. Again, congratulations! Click here for the complete list of our 2012 winners. |
MASTERMIND
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NATIONAL BRAND ADVERTISING
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Prepare Your Staff to Handle the Phone Calls
 Mark your calendar for Thursday, June 6, 2013 as Learning Development Specialists, Leslie Waddell and Michael West, present this month's MasterMind class on telephone technique with a focus on the 'pro-active' caller. With National Brand Advertising set to kick off this fall, franchisees will potentially experience calls from consumers who are earlier in the decision-making process. Now more than ever it is critical that the Comfort Keepers ® staff members who are answering the phones for your office know how to properly handle the calls that come in and move them forward in the sales process. In this MasterMind session we will discuss proper phone skills, and how to coach your staff to handle the calls and referrals professionally and efficiently. We will also discuss several resources you can use to improve telephone and sales skills. . To join the meeting online, click on the "Conference Link" below and follow the directions. CONFERENCE LINK You will be prompted to enter your phone number in order to join the audio portion of the call. If you are unable to participate in the webinar feature but would still like to listen to the call, dial (800) 591-2259 and use the participation code 886411 for access. |
MARKETING
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REMINDER...THINK PATENTED IS MOVING
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All Operations Closed Through Memorial Day
 Starting today, Friday, May 24, and throughout the Memorial Day weekend, all Think Patented operations will be closed. This includes manufacturing, fulfillment and digital/web services. They will reopen for business as usual on Tuesday, May 28. If you have any questions, please contact your Account Representatives Ashley Dean at (937) 291-3595 or Jacqueline Sherrill at (937) 291-5936.
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