 April 26, 2013 |
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Click the Links Below to be Taken to that Discipline's Article(s)
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CHECK OUT THESE SILVERCHAIR UPDATES
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Transitions Courses and New Elective Catalog
 Transitions is all the buzz these days and we have been tirelessly developing courses for your use. We are proud to announce the newest courses to be added to Silverchair. Since this is a specialized facet of our business, we have created two courses with specific diseases in mind - Transitions for Cardiac Management and Transitions for Pneumonia. These two courses, along with a sales course focused on Transitions, are available in the 'All Course Electives' catalog and the newly created 'Transitions' elective catalog.
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 OPERATIONS
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Join HCAOA Legislative Fly-in Day, May 16th
 Get involved! Make your voice heard for our industry and let your congressional representatives and senators know how Health Care Reform legislation, PPACA is going to impact your businesses, employees and clients. A great way to do that is to participate in the Home Care Association of America's (HCAOA) Legislative Fly-in Day in Washington DC on May 16. HCAOA members will be addressing Congress on PPACA and other legislative matters that negatively impact our industry that day. If you cannot come in person, email congress with your concerns on May 16 while the HCAOA is there. Whether in person or in writing, your participation is crucial. Click here to access an invitation to the Fly-in with more details. For questions contact Tim Purcey at Tim.Purcey@ComfortKeepers.com.
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THANKS FOR YOUR PARTICIPATION
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Internal Communications Survey
 Thanks to all of you who took the time to complete the Communications Survey. We had over 100 respondents and quite a number of folks who indicated they would be willing to participate in a focus group on the topic of improving internal communications. The focus group will happen in May and we are looking forward to even richer information that will allow us to formulate a strategy that improves communication flow. Watch for updates on "next steps." |
MARKETING
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New Vendor Name, Same Great Services
 Last month our vendor for customized print materials for franchisees, Prime Printing, merged with one of Dayton, Ohio's most well-respected printing resources, Think Patented. You may have noticed the change on CK Brand and now know the reason behind the switch. Think Patented offers professionally designed and created print marketing materials to aid franchisees in their networking and marketing initiatives. All materials offered through Think Patented have been created by CKFI to ensure brand continuity and overall design quality and accuracy. In addition to providing collateral material, Think Patented can also help you design and manage direct mail programs targeting seniors, adult children, or referral sources. Log on to the Think Patented website to find out more about the array of Comfort Keepers ® marketing materials including brochures, the Comfort Keepers pocket folder, SafetyChoice® materials, and more at http://connectorder.com/comfortkeepers. Or, connect with your Think Patented representatives directly. Contact Ashley Dean at ADean@PrimeDayton.com, (937) 291-3595, or Jacqueline Sherrill, JSherrill@PrimeDayton.com, (937) 291-5936. |
SIGN UP FOR A TRAINING WEBINAR
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New Holmes Website for Comfort Keepers® Launches April 29th
 When you place your next order for new business operations resources from our preferred vendor, Holmes, you're in for a new experience! As you may know, Holmes sent e-mails to you over the past few weeks announcing the changes to their website and the new online ordering system for Comfort Keepers ®. Included was information on how to sign up for 30-minute training webinars that Holmes will host to introduce you to the new, easy to use navigation and ordering process. Sign up now for the free webinars which are scheduled over the next two weeks, from April 29 through May 10, on Mondays, Wednesdays and Fridays at 10 AM, EDT and Tuesdays and Thursdays at 4 PM, EDT. To sign up go to: https://adobeformscentral.com/?f=CnICLbHLvKDYKqRWU7j%2ABA. |
HUMAN RESOURCES
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CKFI CUSTOM ASSESSMENTS
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Help Improve Your Hiring Quality
 After an extensive screening process, in October of 2012 CKFI announced a new partnership with Accord Management Systems to provide a Caregiver (Five-Star) and Staff (McQuaig) assessment tool for Comfort Keepers ® franchisees. (Each assessment is available in multiple languages.)
To utilize these assessments in your hiring process, please contact Accord Management Systems at (800) 466-0105, Monday through Friday from 8 am to 5 pm, PST. Unlimited use of the Five-Star Caregiver assessment and McQuaig staff assessment is only $250 a year -- no contract required.
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EMPLOYMENT ELIGIBILITY VERIFICATION
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New I-9 Forms Must Be Updated by May 7th
On March 7, 2013, the United States Citizen and Immigration Services (USCIS) announced the release of a revised Form I-9, the Employment Eligibility Verification. Employers are required to use this form to verify the identity and employment eligibility of each individual they hire. The revisions to the I-9 include - for the most part - formatting changes, clarification of instructions, and the inclusion of additional data fields.
The revised I-9 was available for use beginning on March 8th, and employers must begin using the revised form immediately. However, the USCIS acknowledged the difficulty employers face in transitioning immediately to the new form and, accordingly, provided a sixty (60) day grace period to phase in use of the revised form. As such, employers have up to and including May 7, 2013 to update their business processes as necessary to accommodate the new form. After this date, employers who fail to use the revised I-9 may be subject to applicable penalties and fines.
Finally, please note that the revised form must be used for all new hires and re-verifications only. Employers do not need to complete the form for current employees for whom a properly completed I-9 is already on file.
Employers may access the new I-9 online by visiting the USCIS website at www.uscis.gov.
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MASTERMIND
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MARK YOU CALENDAR FOR THIS THURSDAY'S CALL
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'Getting the Right People on the Bus'
 Mark your calendar and join us for this month's MasterMind! This coming Thursday, May 2nd, we'll be repeating one of the most popular conference workshops, 'Getting the Right People on the Bus.' Join our hosts, TJ Carter, Director of HR, and Tom Welz, Vice President at Accord Management Systems, as they provide insight into Accord's Caregiver and CKFI Staff behavioral assessment tools. Founded in 1995, Accord Management Systems is an organizational consultancy that provides an integrated approach to managing the people side of business.
They'll cover the following tools and topics:
- Five-Star Caregiver Assessment specifically designed for caregivers.
- Staff Assessment - The McQuaig Job Survey®. Defining and benchmarking the desirable behavioral traits for CK staff positions, suggested interview questions and data to create an employee development plan.
- CKFI and Accord are creating benchmark assessments for each Comfort Keeper® staff position and will introduce the new CK Scheduler benchmark assessment.
The MasterMind monthly call, 'Getting the Right People on the Bus' will take place on Thursday, May 2, 2013 at 11:00 am, EDT (10:00 am, CST, 9:00 am, MTN, and 8:00 am, PST). To join the meeting online, click on the "Conference Link" below and follow the directions. CONFERENCE LINK You will be prompted to enter your phone number in order to join the audio portion of the call. If you are unable to participate in the webinar feature, but would still like to listen to the call, dial (800) 591-2259 and use the participation code 886411 for access.
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