February 19, 2014

From March 5 to March 27, all new Kobo App and Arc tablet users will automatically receive 2 Kobo Kids eBooks for free. 

Little, Brown Books will be offering Treasure Hunters by James Patterson and Chris Grabenstien and The Statistical Probability of Love at First Sight By Jennifer Smith at no charge to indie affiliated Kobo Users.

The eBooks will be preloaded to all Kobo Arc tablets and to the Kobo App download.  To read the eBooks, customers should simply visit their library and download the files before April 6.  After April 6, the files will be removed from the customer's library. 

Web banners and promotional materials can be found in the Designs and Downloads section of BookWeb.org.

There are plenty of ways to get in touch with us when you need help!

To ensure you get the best and quickest responses, here are some pointers on whom to contact for what:

Affiliation Questions:
"I'm not seeing Jennifer Smith's eBook purchases in my reports"
Display Issues:
 [email protected]
"My in-Store display needs updated signage / My Demo unit is not functioning"
Customer Device Issues:
855-202-4098 8am-12am EST
"My customer has a frozen screen and I want to get them quick help"
Device Promotions: [email protected]
"What price should I be selling the Aura at right now? How much is my rebate?"
Books Not Appearing in Bookshelf: 855-202-4098 8am-12am EST
"My customer bought XYZ eBook, but it never showed up in their library"
Ordering Issues (Device & Accessory): [email protected]
"The device I'm trying to order is not available at Ingram Book Company"
Device Setup Issues:
 kobo.com/help
"My customer is having trouble connecting to their WiFi to setup their device"
Ordering Issues (eBooks):
855-202-4098 8am-12am EST
"My customer is having trouble completing their eBook purchase, who can they contact for help?"

For a printable PDF for staff, please click here.
Effective February 1, 2014 the original Kobo Aura moved to a new permanent price point of $139.99. 

In order to be eligible for the price protection rebate ($9.50 per unit), you must report your in-stock quantities by April 1, 2014. A printout from your POS is best, but if that is not available create a spreadsheet of items in stock as of February 1, 2014. Upload supporting documentation directly through the reporting tool.

Please include the following in your spreadsheet:  
  • The name of the item (Kobo Aura)
  • The quantities of each
  • The name of your store
  • Name of the promotion (Kobo Aura Price Protection)
  • Contact email for your store
*** Please note this price adjustment is only for the original Kobo Aura, not the Kobo Aura HD model. ***
It is time to report items sold during the Kobo Arc 7 Valentine's Day Promotion.

A printout from your POS is best, but if that is not available please create a spreadsheet of items sold between 1/30 and 2/14.  Please upload supporting documentation directly through the reporting tool.

Please include the following:
  • The name of the item such as 16GB Arc 7HD, 32GB Arc 7HD
  • The quantities of each
  • The name of your store
  • Date sold
  • Name of the promotion
  • Contact email for your store 
ALL ITEMS MUST BE REPORTED NO LATER THAN MARCH 3RD! 
Thanks for reading!

In case you missed it-- feel free to review the archived emails below:
Remember all emails can be accessed by visiting the Kobo Announcement Archive on BookWeb.org!

If you have difficulty installing demo mode on your device, please email [email protected] for assistance. Thanks for Reading!

Best,
ABA Kobo Support Team
Designs and Downloads
Publisher eBook Promos
Announcement Archive
Kobo Training Portal